Anywhere Real Estate Inc. · 4 hours ago
Consultant Language II - Brazil (Hybrid)
Brazil, IN
Full-time
Hybrid
Entry, Mid Level
1+ years expAnywhere Real Estate is a company focused on language programmes, and they are seeking a Language Consultant to manage customer onboarding and trainer matching for their digital learning platform. The role is essential for driving revenue and ensuring quality service while addressing customer needs and troubleshooting issues.
Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage
Responsibilities
Analysing participant language needs
Consulting on best training options for students and make recommendations for training
Ensuring that the best possible trainer is assigned to each student, based on his/her linguistic needs and objectives
Ensuring ongoing quality control, providing support to assignees when needed, and overseeing service recovery. This will require liaising with internal colleagues and/or language trainers and partners around the world
Encouraging effective utilisation of language training by overseeing customer progress and sharing feedback with trainer and internal stakeholders on programme quality
Troubleshooting and resolve conflict with trainers and participants where necessary
Working with Language Partner Management Team to ensure that the global trainer network is fit for purpose, both in terms of coverage and trainer abilities
Supporting the wider Cartus team with knowledge and understanding of language services
Reviewing and taking action on reports detailing customer activity, utilisation, disputes as to hours taken, volume, revenue, utilisation etc
Acting as product technical rep/subject matter expert both internally and externally as needed
Identify and suggest areas for improvement, streamlining, efficiency, both internally and for customers
Coordinating and managing special Language Department projects
Training new team members on process and procedures
Providing coverage for colleagues as required
Qualification
Required
Bachelor's degree or equivalent
At least 1 – 3 years of customer service and/or sales experience
At least 1 – 3 years of language teaching and/or training experience
At least 1 – 3 years of international living experience
Knowledge of at least one second language, learnt after childhood
Excellent time management and organisational skills
Ability to multi-task and prioritise
Excellent written and verbal communication skills, including ability to summarise and explain concepts or ideas quickly and simply
Initiative, critical thinking skills, strong independent problem solving / analytical ability
Proactive
Interpersonal/Influencing skills
Ability to deliver constructive feedback in an effective and non-judgemental manner
Enjoy communicating with individuals from around the world and the ability to adapt communication style to fit various cultural norms of customers and trainers
Ability to work quickly and accurately, independently or as part of a team as required
Strong technical skills/computer literacy and ability to work on multiple systems at one time
Company
Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving the real estate industry to what's next.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-06-18Post Ipo Debt· $500M
2025-01-01Acquired
2022-01-05Post Ipo Debt· $1B
Leadership Team
Liz Gehringer
President & CEO Franchise Brands
Sherry Chris
Chief Executive Officer, Anywhere Expansion Brands Portfolio including BHGRE, ERA
Recent News
2026-02-03
2026-01-23
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