Cadex · 1 day ago
Ops Support Representative
Maple Grove, MN 55369
Full-time
Onsite
Entry Level
$19/hr - $19/hr
1+ years expCadex Solutions Corporation is an international holding company focused on providing commercial order-to-cash management solutions. The Operations Support Representative plays a vital role in maintaining smooth operations by managing customer communications, producing reports, and ensuring timely delivery of materials.
CommercialProfessional Services
Responsibilities
Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses, manage customer communications, including document requests, proof of payments, and account updates, and support the collections team by providing timely information and accurate system documentation
Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers
Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action
Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients
Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations
If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage
Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution
Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance
Continuously seek opportunities for process improvement and propose ideas
Perform general administrative support as needed, including data entry and documentation handling
Foster effective communication and collaboration between countries and cultures within all regions
Assist in Operation support project work as required
Act as backup to other members of the Operations Support Department
Maintain a high level of professionalism and confidentiality with all information entrusted with
Qualification
Required
High School Diploma or general education degree (GED)
1 – 3 years' experience in a clerical, office, or administrative role
Fluency in the English language
Proficient in navigating computer software and MS Office
Time management and organization skills
Problem solving skills
Proficient communication and comprehension skills, including professional written and telephone communication
Basic mathematical skills
Basic telephone and calculator skills
Company
Cadex
Cadex Solutions is a provider of commercial order-to-cash management solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase