Guardian Life · 6 hours ago
Associate Account Service Manager
United States
Full-time
Remote
Mid Level
$49K/yr - $74K/yrGuardian Life is a company focused on inspiring well-being, and they are seeking an Associate Account Service Manager to serve as the single point of contact for day-to-day service inquiries from clients and brokers. The role involves managing the end-to-end response and resolution of service inquiries, while providing exceptional service and building strong relationships with clients.
DentalFinancial ServicesHardwareInsuranceLife Insurance
No H1B
Responsibilities
Manage end to end investigation, resolution and response to all customer inquiries
Build and maintain strong relationships with assigned clients and brokers
Provide upfront and continual education for the customer on Guardian processes, policies, procedures including self-service functionality and portal navigation
Qualification
Required
BA/BS degree or equivalent work experience
Previous experiences in a client facing or account management role
Strong computer navigation skills and ability to work with multiple systems simultaneously (MS Word, Excel and PowerPoint)
Ability to collaborate within a team environment (attend external customer facing meetings)
Excellent listening, strong verbal and written communication, attention to detail
Strong critical thinking and problem-solving skills to deliver client focused solutions
Proactive mindset, ability to anticipate customer questions or future service issues
Exceptional ability to set clear expectations and provide proactive follow-up
Strong acumen for driving process improvements
Preferred
Strong Group business product knowledge is a plus
Benefits
Contemporary, supportive, flexible, and inclusive benefits and resources
Company
Guardian Life
Guardian Life Insurance Company of America (Guardian) is one of the country’s leading mutual insurers.
Founded in 1860
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-23Non Equity Assistance
Leadership Team
Andrew McMahon
Chairman and CEO
Michael Prestileo
Chief Strategy Officer
Recent News
2025-12-11
Company data provided by crunchbase