CIM Group · 11 hours ago
Service Manager (Residential)
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
5+ years expCIM Group is a community-focused real estate and infrastructure owner, operator, lender, and developer. The Service Manager is responsible for directing building maintenance operations and maintaining the buildings’ mechanical systems according to CIM Group’s operating and safety standards, while also supervising the maintenance team and ensuring preventive maintenance tasks are completed efficiently.
Asset ManagementCommercial Real EstateFinanceFinancial ServicesProperty DevelopmentProperty Management
Responsibilities
Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance technicians or third-party vendors to complete the necessary preventive maintenance work as scheduled or budgeted
This position is responsible for oversight of the maintenance team’s efforts in completing each building’s preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager
Work closely with the Property Manager in completing common area and/or exterior preventive maintenance such as roofs, exterior doors, windows, drain lines and others as directed by the Property Manager
Closely track, monitor and follow up on residents’ work orders and schedule work using a third-party vendor with Property Manager’s approval for work that cannot be completed by the CIM maintenance team
Responsible for adhering to the approved operating budget for all repair and maintenance expenses and provide the following operating cost estimates for budgeting purposes: (i) turn over, (ii) plumbing, (iii) electrical, (iii) HVAC and boiler, (iv) building RM, and (v) preventive maintenance work
Meet with the Assistant Property Manager on a weekly basis to ensure all work orders are responded to within 24 hours, maintain a binder with tabs for each unit, including ground floor and management office and print out each tenant work order. Meet on Monday to review the printed work orders and the following Friday to confirm status of completed work orders
Responsible for inventory control of all appliances, tools, supplies and equipment related to repairs and maintenance
Direct maintenance operations for upkeep of the apartment units by the minimum repair standards Including but not limited to:
Doors re-key, hang, paint and replace door and test door closings
Attach window blinds, hang furniture
Appliances replace filters, check drain lines and pans and know how to operate all systems including high end models in order to assist residents as required
HVAC replace filters, wet vac condensation pans, verify thermostat settings and know how to operate the unit in order to assist residents as required
Plumbing snake and clear blockages up to 25 feet
Replace electrical sockets, switches, bulbs and check breakers
Flooring re-attach thresholds, re-tack carpet, and replace missing wood or tile flooring
Walls repair drywall, mud, tape and paint or wall paper as required
Ceiling repair drywall, mud, tape and paint
Maintain engineering office with tools organized, supplies inventoried and neatly stacked or organized and maintain maintenance files as requested or required by the Property Manager and/or CIM standards
Identify appliances that need to be replaced and with the Property Manager’s approval ensure all appliances are properly disposed off and only removed from the building with prior written approval
Required to repair and/or maintain items to the standards identified as they pertain to each building or property, including but not limited to:
Doors re-key, hang and adjust as required
Fix irrigation leaks as they occur
Replace burnt out bulbs
Work with Property Manager to ensure central plant equipment is under contract and properly maintained
Windows are re-caulked as required
Work with Property Manager to ensure the roofs are inspected twice a year and adequately maintained
Work with Property Manager to ensure all equipment related to access devices is under contract and properly maintained
Work the Property Manager to ensure parking equipment is under contract and properly maintained
Manage the maintenance team members
Manage third party vendors (as required) who maintain access equipment (elevators/ escalators), central plant and other building equipment
Ensure all vendors sign in and out of the property and control access to the roof and mechanical rooms
Set performance goals for each member of the team and review their performance on an ongoing basis
Qualification
Required
High school/GED or 3-5 years in a comparable position
At least three years of demonstrated experience working in apartment buildings' maintenance and two years' experience as a lead and/or maintenance supervisor
Must possess a valid state-issued driver's license
EPA certification Type I and II (as required)
MS Office including Excel, Word, Outlook
Experience with HVAC systems' maintenance and repair
Experience with plumbing and electrical system maintenance and repair
Other general maintenance experience such as carpentry, painting and drywall repairs, appliance maintenance and keying and/or replacing unit doors
Benefits
A variety of Medical, dental, and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan, with company match
Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program, including monthly and quarterly prizes
And more!
Company
CIM Group
CIM is a community-focused real estate and infrastructure owner, operator, lender and developer.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$47.5M2023-11-27Debt Financing· $47.5M
2021-05-15Undisclosed
Leadership Team
Bernard Ryan
Managing Director, Head of Insurance Solutions
Recent News
Crain's New York Business
2026-01-21
Hotel Management Network
2026-01-15
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