Shelter House, Inc · 4 hours ago
LHSC - Assistant Director of Programs
Sterling, VA
Full-time
Onsite
Lead/Staff, Director/Executive
$64K/yr - $69K/yr
1+ years expShelter House, Inc is committed to preventing and ending homelessness and domestic violence. They are seeking an Assistant Director of Programs to manage the service delivery team, ensuring safe and effective operation of programs at the Loudoun Homeless Services Center while developing strategies to meet program goals.
Information ServicesNon Profit
Responsibilities
Directly supervise Shelter, Drop-In Case Managers, and Housing Staff including Case Managers and a Housing Locator, and oversee service activities carried out by these team members
As the supervisor of the positions listed above, ensure that services are:
Delivered in a manner that is human-centered, trauma-informed, low-barrier, and aligned with the Housing First approach
Documented in an accurate and timely manner
Consistent with agency mission and values
Ensure that clients referred for services are assessed for eligibility and need are accepted into the program and assigned to a case manager for services
Participate in client meetings as needed to support the service delivery team
Oversee delivery of regular (3-5 hours per week) programming for clients including completing a schedule, securing presenters, and occasionally presenting on a variety of topics which could include topics such as financial literacy and planning, tenancy rights and responsibilities, health and wellness, employment, and other topics relevant to helping clients meet their goals
Act as an advocate to partners, service providers, and government agencies on behalf of the population served and/or individual clients when necessary and appropriate
Conduct regular file reviews and ensure work is documented and in line with funding regulations, contract requirements, and best practices
Track program spending and spending projections, assist the Director in managing the program budgets including determining rental subsidy lengths and amounts
Oversee administration of client satisfaction surveys/activities and make programmatic updates and changes based on client feedback gathered in surveys
Ensure data is entered accurately and in a timely manner
Hear and address client grievances and appeals as the first supervisory point of contact
Provide coaching, development, support and feedback to direct reports through regularly scheduled one on one meetings and evaluations
Design and implement in-service training and professional development opportunities for staff
Assist the Director in creating a professional environment which supports team building, self-directed work teams and a learning organization
Assist the Director in the design, implementation, and evaluation of all LHSC programs
Assist the Director in creating, documenting, and implementing policies and procedures for all LHSC programs
In collaboration with the Director, ensure contractual compliance with Loudoun County as well as any requirements of local, state, federal, or private grants
Network with other providers and attend community meetings on behalf of agency and / or program
In collaboration with the Data Quality Specialist, ensure compliance with Loudoun County HMIS requirements and verify/monitor the accuracy of the data
Verify and approve staff timesheets and leave requests
Coordinate the on-call verify/monitor service delivery team and serve as a back-up to help staff address crisis issues
Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc)
Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment
Perform other duties deemed necessary to support the program and agency
Qualification
Required
A bachelor's degree in human services/ related field or commensurate experience
1+ years of program and staff management
Strong working knowledge of Rapid Rehousing and Supportive Housing best practices in addition to Housing First and Low Barrier philosophies and models
Strong public speaking and communication skills
Strong written communication skills
Ability to be flexible, prioritize competing priorities and make sound judgments
Valid Driver's License
Willingness to work evenings and weekends when needed
Preferred
A master's degree in human services/related field
Experience leading/ supporting programs serving homeless families
Experience leading/managing in a residential environment
Benefits
Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Two Semi-Annual Team Building Events
Company
Shelter House, Inc
Shelter House, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Meyer
Executive Director & CEO
Company data provided by crunchbase