City of Olathe · 10 hours ago
Customer Service Representative II
Indian Creek Library
Full-time
Onsite
Entry, Mid Level
$18.25/hr - $19.90/hr
2+ years expCity of Olathe is seeking a part-time Library Customer Service Representative who is passionate about providing excellent customer service. In this role, you will assist library customers with inquiries, help locate materials, and provide guidance on library services while maintaining a positive and supportive environment.
GovernmentHuman ResourcesProfessional ServicesTransportation
Responsibilities
Delivers outstanding service to library customers through both verbal and written communication across various service points; exhibits polite and supportive conduct while providing direction on library resources, services, and policies
Facilitates check-in, check-out, and renewal of library materials; maintains accurate records of library transactions and customer interactions
Offers material suggestions to customers tailored to their interests and preferences; delivers fundamental reference support by assisting customers in finding books, research materials, and online resources
Provides assistance to customers using library computers, printers, and digital resources, and offers basic troubleshooting as required
Delivers professional and empathetic customer support while managing inquiries, concerns, and complaints; evaluates needs and escalates complex issues when necessary
Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services; makes decisions for how to resolve most customer service needs with limited direction
Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members
Provides training and support to other employees
Qualification
Required
At least two years of administrative or customer relations experience is required
Effective interpersonal and communication skills are required
Proficiency in Microsoft Office programs
A high school diploma or equivalent is required
Proficiency in both written and verbal English is required
Preferred
Experience in a specific specialized area of service such as library services or utility services may be preferred
Course work in business, public administration, or other related field is preferred
Additional proficiency in Spanish and American Sign Language preferred
Flexibility in scheduling is highly preferred
Company
City of Olathe
The City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Briana Burrichter
Chief Financial Officer
Barrett Baumgartner
Chief Information Officer
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