Genesys · 5 hours ago
Sr. Professional Services Project Manager
Tennessee, United States
Full-time
Hybrid
Senior Level
$123K/yr - $228K/yr
5+ years expGenesys empowers organizations to enhance customer and employee experiences through its AI-powered platform. The Sr. Project Manager, Professional Services will ensure successful project delivery by engaging with various stakeholders, creating project plans, and leading project teams to drive customer satisfaction and business outcomes.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Responsible for driving successful project implementation
Building and maintaining relationships with the Genesys Account team, and executives with customers and partners
Provide leadership in all areas including discovery, estimating, delivery, deal shaping, and support
Align resources to meet company goals for revenue and margin attainment
Delivery of projects within budgeted hours while maintaining high customer satisfaction scores
Direct teams to effectively and quickly onboard new customers
Monitor performance, customer feedback, and customer satisfaction relative to our employee interaction with our customer base
Serve as the main executive resource for customer satisfaction issue resolution related to Services engagements
Provide management direction and mentoring on key customer deals to both the sales and services leadership teams
Communicates goals and objectives and gathers and incorporates feedback from direct and indirect resources to ensure a clear understanding of expectations
Manage performance improvement plans across the team as necessary
Recommend process updates as necessary to meet project goals
Qualification
Required
Bachelor's degree or higher in Business or Computer Science
5+ years of hands-on Professional Services experience
3+ years of supervisory, management, or leadership experience
Hands-on experience selling, delivering, and supporting projects
Demonstrated ability to lead and develop a team of geographically diverse project managers
Ability to communicate directly with technical teams
Strong management skills including the ability to lead teams
Excellent communication skills. (written & oral presentation)
Ability to travel as necessary to support business
Travel 30%
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase