Sojourner Center · 13 hours ago
Assistant Program Manager
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
$50K/yr - $50K/yr
2+ years expSojourner Center is a safe haven from domestic violence for women and their children in Arizona, providing shelter and support services since 1977. The Assistant Program Manager is responsible for implementing and supervising the Case Management Team, ensuring quality service delivery and collaboration with other departments to meet the needs of participants.
Facilities Support ServicesHealth CareLegalResidential
Responsibilities
Provides support, training, and resources for all case management staff in Crisis Shelter and Workforce Development Program
Collaborates and cultivates positive relationships with community education and workforce developments systems and agencies. Including apprenticeship opportunities, and job opportunities for participants at local businesses/industries
Works with businesses to identify needs and develop appropriate ongoing training including; classes, relevant assessments, volunteer recruitment, and skill-specific workshops
Will serve as a liaison for program goal attainment
Works with all other programs and shelters to identify participants eligible for the Workforce Development Program
Provides professional development, team development, domestic and sexual violence training, and leadership training to Sojourner Center staff. Provides ongoing supervision and annual reviews to assigned direct reports
Reviews and offers feedback of daily operations by reviewing Shift Report, Weekend Prep, and Shift Exchange documentation. Ensures tasks and prioritizes accordingly during shift, based on coverage needs
Through daily staff meetings ensures quality service delivery and attends staffing meetings of participants’ programs. Promotes culturally appropriate service provision
Works closely with the Program Managers, recognizes and effectively responds to impacts of domestic violence and trauma; additionally, provides ongoing training for staff regarding recognition of and supportive interventions for domestic violence survivors
Discerns and prioritizes needs of program participants, staff, and the agency and takes appropriate action to efficiently and effectively meet the needs utilizing critical thinking, team problem solving, program development, and involvement with all levels of management, as appropriate and by following the On-call Paging Matrix
Recognizes and effectively responds to impacts of domestic violence, human trafficking and trauma; identifies/adapts to crisis events, taking appropriate actions while providing direct services as necessary
Ensures all contractual obligations both financial and programmatic are met. Including accurate and timely completion of data relevant to participant and community partner services and contractual obligations. This includes ongoing competency-based assessments, participant interest surveys, community partner surveys, and participant career interest inventories
Documents services in accordance with established guidelines and consistent with QA standards
Supervises the Crisis Shelter Case Managers and the Workforce Development Case Managers, holds on-call responsibilities and other duties as from time-to-time assigned
Qualification
Required
Bachelors' degree in social work, human services or a related field with 2 years supervisory experience or; Equivalent combination of education and experience will be considered; experience in managing a residential setting is required
Case Management experience
Ability to obtain a Level I Fingerprint Clearance Card
Valid Arizona Driver License, proof of automobile insurance and Motor Vehicle Record acceptable to Sojourner Center's insurance company
First Aid and CPR certification
Stands, walks, and sits continuously throughout the day
Reaches, stoops, bends, lifts, carries and manipulates various materials
Utilizes computer and standard office equipment
Ability to lift up to 50 pounds
Some travel between work locations and in the community is required
Required to accept on-call responsibilities during assigned evenings/weekends
Preferred
Experience supervising case management positions highly preferred
Company
Sojourner Center
Sojourner Center is overcoming the impact of domestic violence.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Santander Consumer USA
2024-05-29Grant
Recent News
Dallas Innovates
2024-05-30
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