Kairos Technologies · 11 hours ago
Administrative-Insurance Coordinator
Grants Pass, OR
Full-time
Onsite
Mid Level
$47K/yr - $57K/yr
3+ years expKAIROS is a behavioral health services provider focused on mental wellness since 1977. They are seeking an Insurance Coordinator responsible for managing insurance processes including eligibility verification, prior authorizations, and claims support to ensure a smooth financial experience for clients.
Information TechnologySoftware
Responsibilities
Verify insurance eligibility and behavioral health benefits prior to services
Confirm coverage for in-office and telehealth behavioral health services
Review co-pays, deductibles, coinsurance, visit limits, and authorization requirements
Accurately document benefits and financial responsibility in the EHR/billing system
Obtain and manage prior authorizations for behavioral health services
Track authorization start/end dates, approved units, and reauthorization timelines
Coordinate with clinicians to obtain required clinical documentation
Communicate authorization status to internal teams and clients as appropriate
Serve as a liaison between the organization and insurance companies
Resolve insurance issues related to coverage, denials, or payment discrepancies
Follow up with payers regarding claims status and required documentation
Assist billing team with insurance-related claim correction and appeals
Provide clear, compassionate explanation of insurance benefits to clients
Support clinicians and scheduling staff with insurance-related questions
Maintain confidentiality and compliance with HIPAA and behavioral health regulations
Collaborate closely with billing, finance, and clinical teams
Ensure insurance processes comply with payer contracts and state/federal regulations
Maintain accurate, timely documentation of insurance activity
Assist with audits, reporting, and quality assurance related to insurance processes
Abide by ethical codes, mission, values, and professional standards, including confidentiality
Actively utilize, reference, and follow agency policies, procedures, and guidelines
Present a positive attitude, professional demeanor and demonstrated respect with youth and young adults, families, staff, visitors, and community partners
Perform all work tasks in a proper and safe manner per established policies, procedures, and guidelines to prevent unnecessary injury, time loss and agency expense
Comply with all federal, state and agency health and safety reporting requirements
Qualification
Required
Minimum 3-4 years of insurance coordination experience, preferably in behavioral or mental health
Strong knowledge of behavioral health insurance benefits, authorizations, and payer rules
Familiarity with CPT, ICD-10, and behavioral health billing workflows
Experience working with Medicaid, Medicare, and commercial payers
Proficiency with EHR and billing systems
Excellent organizational, communication, and problem-solving skills
High attention to detail and ability to manage multiple cases simultaneously
Provide proof of current, valid Oregon Driver's License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties
Successfully pass a Criminal Background Check and Medicaid Fraud Check
Preferred
Experience with telehealth behavioral health billing and authorizations
Knowledge of state-specific behavioral health payer requirements
Experience in a nonprofit or community mental health setting
Bilingual (preferred but not required)
Benefits
Medical Insurance - base plan employee premium paid in full with $3500.00 HSA deductible buy down by Agency
Basic Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Dental Insurance
Vision Insurance
Critical Illness and Accident Insurance
Life Insurance
Flexible Spending Account (FSA)
Dependent Care Flexable Spending Account (DCFSA)
401K Contributions
3% Employer Matching after 1 year and/or 1000hrs of service
3% Employer Contribution after 1 year and/or 1000hrs of service
Paid Time Off available to all full time Kairos Employees (.75 FTE to 1.0 FTE)
Holiday Paid Time - available to all full time Kairos Employees (.75 FTE to 1.0 FTE) based on scheduling
6 standard holidays (after 90 days of employment)
4 floating holidays (after 90 days of employment)
Paid Oregon Sick Time Off available to all Kairos Employees
Bilingual Premium
Company
Kairos Technologies
k-Labs, KiTAP, DQGateWay, API TestEasy, Modern API Testing
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sudhakar Pennam
CEO and Founder
Recent News
2025-09-22
Indus Business Line
2023-02-13
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