Cathay Pacific · 13 hours ago
Senior Airport Lead
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$60K/yr - $90K/yr
3+ years expCathay Pacific Airways is a global airline company with a commitment to customer loyalty and operational excellence. They are seeking a Senior Airport Lead to oversee daily operations at the Seattle Airport, ensuring smooth and efficient service while maintaining safety and security standards.
AerospaceAir TransportationLeisureTransportationTravel
Responsibilities
Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free
Help to implement innovative ideas and strive to do things differently and better in all aspects of airport operations
Assist in ensuring and maintaining operational and productivity performance conformance to standards
Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required
Conduct flight briefings as required
Willing to take up extra responsibilities (e.g. projects) and work shift duties
Undertake any other reasonable task as required
Ensure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points
Support the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
Support the use of new technologies in the provision of customer service
Give recognition to our highest-value customers (front-end and elite Marco polo members)
Familiarity with all contingency plans and manual fall-back procedures to meet the required standards
Effectively manage flight disruptions and irregularities and support airport management as required
Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools
Motivate and inspire the frontline team (suppliers included) to enable supportive and collaborative teamwork
Support the on-boarding process and probation of new hires (suppliers included)
Support and encourage the team (suppliers included) to learn and develop through role modelling, mentoring or on-the-job coaching
Support the team to adopt new challenges and changes
Monitor and review day-to-day team and/or individual team member performance (suppliers included) and raise suggestions for improvement
Assist in monitoring and conducting regular performance review meetings with suppliers
Support the Airport Operations Manager to implement any action plan efficiently and keep track of progress with documented records
Monitor team daily productivity and flexibility in resource deployment
Support the Airport Operations Manager to drive down costs in daily operation
Support station administration duties
Support the Airport Operations Manager to work with external parties in the best interests of the Company – authorities, suppliers and service providers, Oneworld Partners, and other airlines
Ensure competition compliance involvement in airport-related industry affairs (i.e. AOC)
Protect the Company’s reputation
Qualification
Required
Completion of High School / GED or equivalent combination of education, training, and experience is required
Strong command of written and spoken English is mandatory with the local language being an advantage
At least 3 years solid Customer Service experience, preferably in airlines or airport services
Ability to work independently with good decision-making skills
Self-motivated and committed leader who enjoys teamwork
Very strong customer service mentality with strong interpersonal skills
Sound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)
Thorough understanding of Company policies and international regulatory procedures and all required local regulatory matters
Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations
Adapts to and embraces constant change
Must possess a valid state issued driver's license
Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
Obtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirements
Ability to move equipment up to 50 lbs occasionally
Strong cognitive reasoning skills and the ability to and embraces constant change
Ability to work diligently in a fast-paced environment and under tight timelines
Comfortable working outdoors on the tarmac in all weather conditions
Must be able to work a variety of shifts including days, weekends, nights, holidays, and overtime, as required based on operational needs
Must have the right to live in work in the USA
Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge
Employment will require successful completion of a ‘Drug Free Workplace' test
Preferred
A Diploma qualification in an Airport or service-related discipline is desirable
Benefits
Travel Privileges on Cathay Pacific Airways Global Network
Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
401K Matching Program
Paid Holiday & Vacation
LTD & Basic Life Insurance
If this position requires a uniform, a uniform allowance will be provided.
Company
Cathay Pacific
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10001+ employees
H1B Sponsorship
Cathay Pacific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Qatar Visa Check
2017-11-06Post Ipo Equity
1986-05-15IPO
Leadership Team
Ronald S.P. Lam
Chief Executive Officer
Arjun Bhatia
Regional Head of Corporate Sales-South Asia, Middle East & Africa
Recent News
2026-01-06
2026-01-06
2025-12-24
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