Blue Shield of California · 2 hours ago
Business Systems Analyst, Senior
California, United States
Full-time
Hybrid
Senior Level
5+ years expBlue Shield of California is a nonprofit organization focused on transforming healthcare to be affordable and high-quality. The Senior Business Systems Analyst will provide analytical support and collaborate with various teams to improve operational efficiency and manage requirements for contact center platforms.
Financial ServicesHealth InsuranceNon Profit
Responsibilities
Provide complex analytical support through the analysis and interpretation of data in support of cross-functional business operations
Develop annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives (cost/benefit analysis)
Develop, prepare, and analyze reports with complex analysis and data for management review, and present to various levels of management
Define business requirements and provide analysis to increase operational efficiency
Provide analytical support for multiple, complex cross-functional projects simultaneously; establish work plans and timelines
Collaborate with business users, IT teams, and vendors to understand system requirements and business processes related to Verint, Genesys and Avaya systems
Configure and validate changes to user access, routing, quality monitoring forms, speech categories and desktop triggers as needed by the business
Analyze, troubleshoot, and resolve technical issues and incidents related to our contact center platforms, ensuring minimal disruption to business operations
Participate in stakeholder meetings to discuss business pain points and offer technical solutions utilizing supported platforms
Producing technical guides, standard methodologies documents, and configuration and installation content for internal and external use
Qualification
Required
Requires a bachelor's degree or equivalent experience
Requires at least 5 years of prior relevant experience
Functional knowledge of contact center operations
Excellent communication skills with the ability to provide both verbal and written instruction to a wide audience
Strong interpersonal skills and good judgment with the ability to collaborate effectively in a team environment required
Preferred
Knowledge of Verint Performance Management, Speech and DPA is highly desired
Knowledge of Avaya or Genesys call routing highly desired
Company
Blue Shield of California
Blue Shield of California is a health insurance service provider.
5001-10000 employees
H1B Sponsorship
Blue Shield of California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (41)
2021 (20)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Gary Culp
Senior Vice President, Government Markets
Gregory Siebert
Senior Vice President Provider Partnerships & Network Management
Recent News
2026-01-13
Fierce Healthcare
2025-12-15
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