Sitreps 2 Steercos · 16 hours ago
Operations Manager - Defense & Operational Planning Software
Washington DC
Full-time
Onsite
Mid, Senior Level
$165K/yr - $190K/yrSitreps LLC is a cutting-edge platform revolutionizing military planning and collaboration, and they are seeking a Partner Engagement Manager to own customer relationships and expand product usage among military staff. The role involves communicating user needs to the product team, providing customer support, and enabling expansion to Allies and Partners.
Higher Education
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Own the entire customer relationship, from users up to Generals
Rapidly expand product usage until ~100% of G-35 and G-5 plans are in our software
Clearly communicate user needs to the product team
Maintain a high product proficiency, and excite the customer about each product improvement
Enable our expansion to Allies and Partners
Lead or support exercises
Use your observations of our users to recommend product improvements
Provide face-to-face and remote customer support
Develop an understanding of customer social dynamics in order to support renewals and future sales
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team
Qualification
Required
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
Advanced military education: Command and Staff, Advanced Military Studies
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
Proven ability to expand business presence within a region, with emphasis on software or technology solutions
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
You hold a current Top Secret clearance with eligibility for SCI
Preferred
You love our users, and you want to work with them
You deeply understand large military headquarters and want to apply that within MARFORPAC
You pay attention to detail
You can get things from large government organizations
You work well with customers
You're intense about our mission
You're ambitious
Benefits
Bonus
Equity
Company
Sitreps 2 Steercos
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase