Vivid Seats · 3 hours ago
Broker Relationship Manager
Chicago, IL
Full-time
Hybrid
Mid Level
$50K/yr - $75K/yrVivid Seats is a leading online ticket marketplace dedicated to connecting fans with live events. The Broker Relationship Manager is responsible for managing and growing partnerships with high-volume sellers, ensuring compliance with marketplace standards and enhancing customer experiences through data-driven insights and relationship management.
EventsInternetMarketplaceReservationsTicketing
Responsibilities
Strengthening long-term partnerships with high-volume sellers
Supporting a reliable, high-quality supply of inventory that enables competitive pricing and broad selection for customers
Driving operational consistency and accountability that improves fulfillment, delivery, and overall marketplace performance
Helping reduce friction, errors, and escalations through proactive account management
Contributing to a trusted, efficient marketplace that benefits sellers, buyers, and internal teams
Complete onboarding and training to gain a strong understanding of our platform, tools, and processes
Learn how ticket marketplaces operate and how this role supports great customer and seller experiences
Build relationships with team members and cross-functional partners
Develop familiarity with performance metrics, reporting, and account workflows
Begin contributing to basic account reviews and market analysis
Manage day-to-day interactions with assigned broker accounts under guidance
Analyze seller performance and market trends to provide informed recommendations
Support brokers in optimizing inventory, pricing, and fulfillment practices
Proactively identify opportunities to improve efficiency and service quality
Collaborate with internal teams to resolve operational and account-related issues
Begin leading portions of account reviews and strategy discussions
Independently manage a portfolio of broker relationships
Serve as a trusted advisor to sellers on growth, compliance, and performance improvement
Lead complex initiatives related to account optimization and technology adoption
Resolve escalated issues with professionalism and sound judgment
Contribute ideas and best practices that improve team and marketplace performance
Demonstrate readiness for expanded responsibility and long-term growth
Qualification
Required
A persistent, relationship-focused, and professional approach to managing complex partnerships
Proven ability to build trust, influence outcomes, and navigate challenging conversations
Excellent written and verbal communication skills, with strong attention to detail and follow-through
Strong analytical, problem-solving, and issue-resolution capabilities
Demonstrated negotiation skills and sound business judgment
Ability to balance advocacy for partners with accountability to marketplace standards
Highly organized, with the ability to manage multiple priorities in a fast-paced environment
Benefits
FLEX PTO
Mental health days
Medical, dental, and vision insurance
401K matching
Quarterly credits and discounts for attending live events
A variety of additional workplace perks
Company
Vivid Seats
Vivid Seats operates as an online ticket marketplace that connects fans with event ticket sellers.
Founded in 2001
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$368.1MKey Investors
Vista Equity Partners
2023-12-08Post Ipo Secondary· $120.25M
2021-12-22Post Ipo Equity· $22.85M
2021-10-19Post Ipo Equity· $225M
Leadership Team
Lawrence Fey
Chief Executive Officer
Eric Vassilatos
Co-Founder
Recent News
2025-12-09
2025-12-06
Company data provided by crunchbase