Chase · 15 hours ago
Business Analyst - Payments - Associate
8181 Communications Pkwy Bldg A, Plano, TX, 75024, US
Full-time
Onsite
Entry, Mid Level
2+ years expChase is a leading financial institution offering innovative solutions, and they are seeking a Business Analyst II to join their Payment Network Office team. This role involves shaping and delivering content that supports card payment brands, guiding initiatives, and enhancing communication across multiple channels while collaborating with cross-functional teams.
BankingFinancial Services
Responsibilities
Review, interpret, and communicate payment brand rules, initiatives, and regulatory changes to internal and external stakeholders
Develop clear, accurate, and engaging content for multiple channels, supporting the delivery of payment brand communications and updates
Collaborate with cross-functional teams to facilitate payment brand initiatives, ensuring timely information and effective communication
Provide guidance and support to team members, empowering them to contribute to content development and delivery
Apply strategic thinking to assess the impact of payment brand changes, identify risks, and recommend communication solutions that support business objectives
Foster strong relationships with stakeholders, ensuring their needs are understood and addressed throughout the implementation process
Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies
Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders
Qualification
Required
Demonstrated experience in content development, communication, or project management within the payments industry or a related field equivalent to 2+ years
Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success
Consistently demonstrates advanced strategic thinking and problem-solving skills, with a track record of supporting successful implementations
Effectively demonstrates excellent written, grammatical, and verbal communication skills, with the ability to review, interpret, and translate complex concepts into clear, actionable content, with proven expertise equivalent to 2+ years of experience
Proficiency in using automation technologies to optimize processes and implement business strategies
Commitment to providing quality service through continuous communication and stakeholder engagement
Demonstrably advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes and customer interactions
Preferred
2+ years of Merchant Services experience
Strong understanding of payment brands, their rules, and ecosystem and client impact
Experience in managing content delivery for payment brand initiatives or regulatory changes
Proficiency in supporting technology/process release management and implementation activities
Expertise in customer service and conflict management, with the ability to understand client needs and facilitate effective collaboration
Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives
Expertise with document and content communications and publication including PowerPoint, Adobe and SharePoint
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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