Caltech · 10 hours ago
Director, Network and Support Services
Pasadena, CA
Full-time
Onsite
Director/Executive
$211K/yr - $230K/yr
7+ years expCaltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. The Director of Network and Support Services leads the teams that build and maintain voice and data networks for the Caltech campus and oversees end user support services. This role is responsible for financial oversight, purchasing activities, and administrative functions related to network and support services.
EdTechEducationUniversities
Responsibilities
Manage data networks (wired, wireless, research) for the Caltech campus. This involves leading a team of network engineers to design, build and maintain the networking capabilities at Caltech. Includes vendor engagement, next generation architecture, participation in design of services for new construction and renovation, project management and scheduling, budget monitoring and reporting
Manage voice networks and services for the Caltech campus. Leads a team of telephone technicians who manage on-premise equipment providing local, long distance and voice mail services
Provide oversight for the end user support teams which include Help Desk support technicians, Strategize and promote processes, skills and tools that allow these teams to successfully support the Caltech community with their desktop, laptop, mobile device and application questions
Work with Caltech CIO and IMSS director team on strategic planning and development of strategic focus areas. Submit budget requests, monitor and report on team budgets including a transition to multiple service centers. Draft department wide communications, promote and participate in employee development and team building
Coach, advise, encourage and direct staff as needed across all of the Network and Data Services team
Financial stewardship for serval budgets of ~$8M
Qualification
Required
Bachelor's degree in engineering, computer science, computer information systems, or a related field, or equivalent experience is required
Minimum 7 years of progressively responsible management experience
Proven work experiences with large research consortium such as CENIC or ESnet
Ability to lead teams of highly technical personnel responsible for IT service implementation and upgrades
Ability to lead teams with high levels of customer focused interactions
Experience in establishing and maintaining partnerships and negotiating with vendors
Experience managing large budgets
Excellent oral and written communication skills including the ability to give presentations
Excellent interpersonal skills with the ability to work calmly and effectively in pressure situations
Preferred
Master's degree in technology such as computer science, information systems, engineering, or other related field
Benefits
Health, dental, and vision insurance
Retirement savings plans
Generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.)
Tuition reimbursement
Onsite counseling
Sick time
Company
Caltech
Caltech is a science and engineering research and education institution.
1001-5000 employees
H1B Sponsorship
Caltech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (95)
2023 (105)
2022 (83)
2021 (30)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
$86.51MKey Investors
US Department of EnergyAlfred P. Sloan Foundation
2024-07-17Grant· $10M
2019-09-27Grant· $75M
2019-01-01Grant· $1.51M
Leadership Team
Frances Arnold
Linus Pauling Professor
John Preskill
Richard P. Feynman Professor of Theoretical Physics
Recent News
2025-12-17
PhysOrg.com
2025-12-03
Company data provided by crunchbase