Oregon Department of Human Services · 6 hours ago
Branch Operations Support (Public Benefit Specialist Entry) | Bilingual English/Spanish or English/Vietnamese preferred - not required.
Hillsboro, OR
Full-time
Onsite
Entry Level
$3,798/mo - $4,954/mo
2+ years expThe Oregon Department of Human Services is an Equal Opportunity Employer that aims to empower individuals and families by providing essential services. This role focuses on supporting program operations, assisting clients with eligibility for various benefits, and ensuring a welcoming environment for public engagement.
AssociationGovernmentNon Profit
No H1B
Responsibilities
Create a welcoming environment for the public with friendly, respectful, professional, and courteous service
Managing incoming mail and multiple email accounts
Answer phones with appropriate phone system when covering phones. Including answering client’s questions in regard to programs and case specific information
Explain agency notices, case and benefit issuance stats as requested by clients
Explore alternative resources appropriate for any clientele in office or on phone. Maintain resource information and provide Oregonian’s directions to access services
Managing incoming mail and multiple email accounts
Answer phones with appropriate phone system when covering phones. Including answering client’s questions in regard to programs and case specific information
Complete initial computer screening to determine prior case history or current eligibility
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
An equivalent combination of education, training, and experience relative to the class concept
Experience effectively communicating, managing multiple priorities in a fast-paced environment, and maintaining attention to detail
Experience actively implementing equitable practices and applying diversity, equity, and inclusion principles effectively
Experience with scheduling appointments for individuals in crisis while managing a high-volume workload with multiple competing deadlines
Experience with high intensity environments requiring deescalation skills, demonstrated through regular engagement with a diverse population and consistent resolution of crisis related interactions
Experience with gathering customer information to assess needs and match appropriate services
Experience with quickly learning new tasks, processes, and systems with efficiency and accuracy
Preferred
Bilingual English/Spanish or English/Vietnamese preferred - not required
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
Oregon Department of Human Services
The Oregon Department of Human Services (ODHS) provides direct services to more than 1.5 million Oregonians each year.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alan Schoenwald
Senior Human Resources Business Partner
Ashlee Parpart
Lead Recruitment Business Partner
Recent News
Oregon Department of Environmental Quality
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