Les Schwab Tire Centers · 10 hours ago
Field Support Technician
Bend, OR
Full-time
Onsite
Entry Level
1+ years expLes Schwab Tire Centers is seeking a Field Support Technician who will ensure the seamless operation of technology infrastructure across retail locations. This role involves hands-on execution of services and support for cabling infrastructure, maintaining store endpoints, and assisting with networking equipment.
AutomotiveConsultingRetail
No H1B
Responsibilities
Define and implement strategies for efficient on-site service and support for store endpoints, including but not limited to:
Endpoint devices (e.g., workstations, printers, scanners)
Phone system hardware
Assisting with networking equipment (e.g., routers, switches, Wi-Fi access points)
Assisting in providing support to store servers at various tire center locations
Ensure all service and support activities align with the overall omnichannel retail technology strategy to enhance customer experience and store productivity
Lead the strategy and execution for on-site cabling infrastructure service, support, maintenance, and repairs, ensuring high reliability and performance
Develop and implement best practices for cabling installation, troubleshooting, and preventative maintenance across all retail locations
Collaborate with the Director and other teams to identify opportunities for infrastructure improvements that support business expansion and new store openings
Ensure all infrastructure work adheres to established standards and contributes to the overall stability and efficiency of retail operations
Qualification
Required
High School Diploma, GED, or equivalent
1 year related work experience in IT field support
Basic to intermediate knowledge of computer applications, telecommunications, network principles, and computer hardware (server and workstation components)
Ability to use and understand technical documentation
Ability to use powered hand-tools
Must have a valid driver's license and excellent driving record, as frequent travel is required
Analytical Skills: Developing analytical and problem-solving skills with a focus on root cause analysis and continuous improvement
Communication: Ability to communicate technical and non-technical information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances; ability to be an active-listener; the ability to draft, proofread, and send written communications effectively; the ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions
Confidentiality: Ability to work confidently, effectively, and with discretion with all staff levels, particularly when handling sensitive system information
Initiative: Ability to work effectively with significant supervision, demonstrating proactive problem-solving and a commitment to operational excellence
Multitasking: The ability to perform two or more tasks simultaneously or to shift back and forth between two or more activities or sources of information without difficulty, especially in a fast-paced retail environment
Organization: Ability to manage work assignments through prioritization, paying attention to detail, and optimal time management to minimize downtime in stores
Service Excellence: Exhibit the willingness to be stakeholder-focused by anticipating and understanding stakeholders' needs; collaborate with them to reach a suitable solution; then consistently meet and deliver on those expectations, contributing to an improved customer experience
Teamwork: The ability to establish and maintain rapport, interact comfortably, and work well with coworkers and business partners. This includes cooperating, being supportive of others, willingly helping others, considering others' ideas and opinions, sharing information, giving proper credit, and fulfilling team responsibilities, especially when collaborating with senior technicians or other IT teams
Frequent use of computer, mouse and keyboard; ability to use standard office equipment including phone, copiers, etc
Ability to remain in a stationary position approximately 75% of the time while driving
Frequently required to lift, move, or transport items weighing up to 50 lbs; occasionally up to 100 lbs
Must be able to stand for extended periods of time and bend, stoop, crouch, kneel, reach, push, pull, finger, and grasp
May occasionally be required to perform duties while on a ladder, on the roof, or within a confined space
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, night vision, and ability to adjust focus
Preferred
1 year apprenticeship program (preferred) (sponsorship under a licensed journeyman provided)
Benefits
Quarterly profit-sharing bonus
Medical, dental, vision, and life insurance
Company-funded retirement plan - no cost to employee
Paid holidays
Paid time off
Tuition Assistance
Employee discount
Company
Les Schwab Tire Centers
Les Schwab Tire Centers began in 1952, in a town called Prineville, Oregon, where our founder, Les Schwab, started out with one small tire store.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
M
Michael Broberg
Chief Executive Officer
Company data provided by crunchbase