VCA Animal Hospitals · 12 hours ago
CSR- Client Service Representative - Receptionist - Van Nuys
Van Nuys, CA
Full-time
Onsite
New Grad, Entry LevelVCA Animal Hospitals is dedicated to the health of pets and providing excellent service. They are seeking an experienced Client Service Representative to be the face of the practice, responsible for customer service functions, scheduling appointments, and managing medical records.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative or in a similar role
Strong customer service skills
Ability to greet visitors and answer telephones professionally
Experience in scheduling and confirming appointments
Ability to place outbound calls for follow-ups and reach out to prospective clients
Experience in presenting and explaining fees, including processing payments
Knowledge of recommending, selecting, and obtaining products and services, including prescriptions
Ability to answer questions regarding products and services
Knowledge of general animal husbandry and non-medical pet care
Experience in managing medical records, charts, reports, and correspondence
Ability to maintain hospital cleanliness and perform maintenance tasks
Benefits
Medical/dental/vision
Paid vacation
401(k)
Generous personal pet care discounts
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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