HCA Healthcare · 2 hours ago
Practice Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expHCA Healthcare is a leading provider of healthcare services, and they are seeking a Practice Support Specialist to join their team. The role involves handling inquiries from Physician Service Group Practices, providing technical support, and ensuring timely resolution of patient account issues while maintaining documentation and communication with customers.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Receive incoming calls, emails and other electronic inquiries from PSG Physician Practices
Assessing the needs of the end user to ensure the user understands the actions needed to resolve patient account issues
Research, interpret, explain and apply information from training materials to practice users including processes, policies, and procedures
Complete the research necessary to appropriately root cause and respond to customer inquiries, requests, issues, and complaints in accordance with department policies and procedures
Create and modify basic adhoc reports using standard reporting tools for the platforms supported
Follow up with other support staff, service resources, and departments involved in resolution to ensure issues are resolved, requests are filled, and the customer communication is complete
Documents inquiry and actions taken into the appropriate system
Educate Practices as necessary on Physician Practice Management software, Physician Support Center (PSC) and PSG processes, policies, and procedures
Maintain an in-depth understanding best practices for operational workflows in order to support practice users. Maintain working knowledge of workflow, systems, and tools used at the Practices
Create a positive experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
Ensure the end-to-end customer experience and provide a single point-of-contact for the customer
Meet and maintain established departmental performance metrics for production and quality
System knowledge of EPIC, Meditech, Cerner, eCW and Experity and other revenue cycle systems such as OnBase, Patient Keeper, eDPR and Artiva
Communicate/escalate issues to team leads to promptly and effectively address issues as needed
Clearly document and assign request to supporting departments
Qualification
Required
High school diploma or higher
Minimum one year related healthcare experience required, preferably related to Physician Practices
Preferred
Technical certification(s) is a plus
Experience working in a contact center environment preferred
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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