Chenega MIOS SBU · 13 hours ago
Information Management Officer (IMO)
Fort Carson, CO
Full-time
Onsite
Mid Level
$26.83/hr - $30/hr
3+ years expChenega MIOS is a professional services provider specializing in Intelligence Operations and Cyber Support Services for the U.S. Government. The Information Management Officer (IMO) will provide end-user assistance, troubleshoot hardware and software issues, and support IT operations during off-site activities.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyze, diagnose, and resolve various IT unclassified system problems
Test, diagnose, and analyze computer hardware and software, networks, organizational IT equipment issues, and systems malfunctions to resolve physical and logical processing problems. Elevate any issues to the appropriate West - Regional Enterprise Center (W-RNEC) section for Tier III resolution
Install, configure, troubleshoot, and maintain end-user equipment and software
Adjust equipment configurations and realign port allocations
Communicate with end-users utilizing email, MS Teams, about ongoing issues, planned outages, or unplanned outages. Also, communicate with end-users about the status of a ticket if it is delayed, if it was sent to a different section to be worked on, if it is resolved, etc
Escalate and work with the RNEC Tier III technicians to resolve Local Area Network (LAN) installation and operation problems
Provide on-site technical assistance to end users
Answer general questions from end-users on hardware, software, and Microsoft Office issues
Maintain an automated tracking sheet of organization assets (printers / MFD’s and computers) to include computer name, user, MAC address, model number, serial number, and location
Maintain a spreadsheet with all information required for the accreditation packet and provide it to the designated Department of the Army Civilians when changes are made
Coordinate with designated Department of the Army Civilians for port and telephone moves and installs
Document time and effort spent on administrative and operational tasks not directly tied to user-initiated AESMP tickets via General Task Tickets managed by the designated AESMP Cue Manager. This includes items such as, but is not limited to, routine system checks, documentation updates, meeting attendance, and minor troubleshooting (under two (2) hours)
Other duties as assigned
Qualification
Required
High school diploma or GED and 3+ years' experience OR
Bachelor's degree and 4+ years' experience
CompTIA Security + at the time of hire
Microsoft MD-102 or other relevant operating environment certification within 6 months of hire or any acceptable certification compliant with DoD 8570.1
Must be a U.S. Citizen
Secret clearance required
Company
Chenega MIOS SBU
Chenega Corporation’s MIOS Strategic Business Unit (SBU) provides innovative solutions for federal, DOD, and commercial customers around the globe.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chet Husk
Chief Technical Officer
Sarah Bruno, SHRM-CP
Human Resources Business Partner
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