BioMatrix Infusion Pharmacy · 13 hours ago
Pharmacy Manager, PIC
Foxborough, Massachusetts, United States
Full-time
Onsite
Mid, Senior Level
3+ years expBioMatrix is a nationwide, independently-owned infusion pharmacy dedicated to supporting patients on specialty medication. The Pharmacy Manager, PIC will ensure safe pharmacy operations, oversee patient care, and collaborate with various departments to optimize medication management and patient outcomes.
Health CarePharmaceutical
Responsibilities
Support prescription management and documentation in accordance with BioMatrix established processes and systems guidelines and requirements while following all legal, regulatory, and state regulations including HIPAA
Comply with the regulatory guidelines of the State Board of Pharmacy, FDA, DEA, Department of Health & Human Services, Medicare, ACHC, URAC and OSHA
Work and interact collaboratively and effectively with Intake and Referral Services team members in support of the on-boarding of new patient in need of specialty services and therapies offered by BioMatrix
Support successful outcomes overall end to end processes to support getting referrals to their proper destination for prescription fulfillment
Ensure continuity of patient referral activities are performed optimally
Support staffing and resource adjustments as found necessary to support referral and prescription volume needs across various BioMatrix specialty pharmacy locations and in alignment with overall growth goals for the organization
Monitor, oversee, and/or manage pharmacy technician activities, documentation, and performance. Pharmacy technicians may also serve roles such as Referral, Patient Support
Work and interact collaboratively and effectively with various Pharmacy operational team members and roles to ensure prescription fulfillment, order management, and shipping support are all working in concert with one another to meet patient prescription care needs in a timely fashion
Review prescriptions to ensure accuracy, verify the necessary ingredients and evaluate their suitability
Enforce safety rules and regulations throughout prescription dispensing processes
Monitor the proper use of tools of the trade, including automation (filling machinery) and compounding equipment
Provide comprehensive patient counseling on all specialty medications dispensed and ensure patients receive medications in accordance with physician’s order/prescription
Work with shipping manager to ensure ALL deliveries have been made appropriately and timely
Assess patient incidents, complaints, etc. for the purpose of resolving or recommending a resolution to the situation
Maintain necessary and thoughtful communications to all intake, referral and pharmacy team members delivering information supplied by leadership with impact to people, process, and technology updates within a given location or locations
Serve as a point of escalation for clinical, prescription, and/or patient care issue management and resolution support related to services provided by referral or pharmacy services team members
Display effective communication skills with analytical dexterity to ensure that personnel uphold ethical and professional values in day-to-day activities
Participate in and/or provide new employee training as requested
Provide training and guidance to pharmacy interns and monitor their performance
Maintain records such as pharmacy files, narcotic book, patient profiles, and charge file systems
Participates in "on-call” rotation as needed or determined by pharmacy management
Comply with all requirements of Manufacturer programs as contractually required and instructed
Complete annual continuing education as required by both ACHC and URAC
Participate in performance improvement activities as required
Maintains pharmacy licensure and certifications according to requirements
Qualification
Required
Graduate with a BS or Doctorate of Pharmacy from an ACPE-accredited School of Pharmacy required
Current, unrestricted license to practice pharmacy in the state noted in posting required
Strong knowledge and understanding of specialty therapies, the steps needed to qualify a patient for such therapy, and the ability to lead team members through these steps for patient support
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc)
Preferred
Minimum of three (3) years of experience in Specialty, Infusion/In-Home Infusion, Retail, Community, Mail-order and/or Hospital Pharmacy strongly preferred
Minimum of three (3) years of experience working alongside pharmacy technicians and other clinical and administrative service providers to support patient care strongly preferred
Minimum of one (1) year of experience in Specialty Pharmacy service operations preferred
General knowledge and understanding of payer contracts for specialty and/or rare disease therapies and operational requirements to support contracts for pharmacy or prescription services
Certification in Good Clinical Practices
Proficiency with CareTend preferred
Benefits
$5,000 retention bonus after completing the required service period.
Company
BioMatrix Infusion Pharmacy
BioMatrix Infusion Pharmacy is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$80M2024-06-25Acquired
2016-12-02Private Equity· $80M
Leadership Team
Kathee Kramm
President and COO
Recent News
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