Bluefish · 11 hours ago
Senior Customer AI Engineer
New York, Hybrid
Full-time
Hybrid
Senior Level
5+ years expBluefish is looking for a technically strong, customer-facing Senior Customer AI Engineer to support enterprise customers throughout their AI Marketing efforts. This role involves acting as a trusted technical partner for customers, ensuring smooth transitions from sales to account ownership, and helping customers unlock measurable value from Bluefish’s AI platform.
Artificial Intelligence (AI)Information TechnologyMarketing
Responsibilities
Support the technical relationship for assigned customer accounts, serving as the primary point of contact for integrations, configurations, and advanced technical questions
Support RFP and RFI responses, expanding technical sections and helping streamline internal processes for scale and consistency
Guide and support customer integrations, including APIs, data feeds, product catalogs, and other platform dependencies
Design and support custom technical solutions, such as dashboards, data exports, and bespoke workflows tailored to customer needs
Partner with customers on complex optimization measurement, automation, and performance validation to ensure measurable business impact
Collaborate closely with product, engineering, sales, and customer success to surface customer feedback and inform roadmap priorities
Help identify opportunities for account expansion and deeper platform adoption through technical use cases and optimization strategies
Qualification
Required
Minimum of 5+ years of experience in a Technical Account Manager, Solutions Engineer, Customer Engineer, or similar client-facing technical role, ideally in SaaS, AI, or marketing technology
Strong hands-on experience with APIs, data feeds, and system integrations
Solid AI and AI/ML proficiency, with the ability to clearly explain complex technical concepts to non-technical stakeholders
Working knowledge of databases, data management, and analytics concepts
Proven ability to drive value and adoption in Fortune 500 or global enterprise accounts
Comfortable operating in ambiguous environments and building or improving processes as the company scales
Exceptional communication skills-written, verbal, and visual-with the ability to engage stakeholders at all levels
A consultative, customer-first mindset with a track record of delivering outcomes
Comfort working in fast-paced, startup environments with cross-functional collaboration
Company
Bluefish
Bluefish helps the largest brands in the world manage their performance across major AI platforms.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20M2025-08-20Series A· $20M
2024-05-31Seed
Leadership Team
Alex Sherman
CEO and Co-Founder
Recent News
Company data provided by crunchbase