Ziply Fiber · 10 hours ago
Network Operations Engineer
Everett, WA
Full-time
Onsite
Mid Level
$70K/yr - $108K/yr
3+ years expZiply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. The Network Operations Engineer is responsible for the day-to-day monitoring of Ziply Fiber Network infrastructure, including troubleshooting and resolving customer impacting events.
InternetManufacturingTelecommunications
Responsibilities
Monitor the overall health and availability of all systems from the Network Operations Center
Monitor network using software and tools provided
Troubleshoot/remediate incidents/events and escalate appropriately
Abiity to investigate and remediate/escalate complex intermediate issue
Able to lead an outage bridge
Provide shift support for the Ziply Fiber Network Systems
Advanced experience in phone support and troubleshooting of client communication networks
Advanced knowledge with documentation of processes, procedures, and systems
Ability to train Junior technicians on all network topology and infrastructure maintained by NOC
Adherence to the processes and policies in the NOC master playbook
Provide technical aid to customers, while ensuring the best-in-class customer experience
Great Customer Service skills
Performs other duties as required to support the business and evolving organization
Qualification
Required
High school diploma or GED
Minimum of three (3) years of end ‑ to ‑ end telecommunications support experience in a technical operations environment
Advanced knowledge of network topology
Advanced knowledge of internet routing protocols (OSPF, BGP, etc.)
Advanced knowledge of VOIP technologies (SIP, TDM, etc.)
Advanced knowledge of routers, switches, and IP routing/switching
Advanced knowledge of data networking architectures and IP protocols, including Voice, Video, OSI 7 ‑ layer model, TCP/IP, Optical Networking, and general data networking
Ability to read and interpret network diagrams and perform fault analysis
Advanced troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, Remedy, etc
Advanced knowledge of TDM and Optical Transport technologies
Knowledge of OLT/ONT, system environmental controls, pseudo wire, Ethernet, and POTS
Ability to lead outage bridges and cross ‑ functional teams
Ability to collaborate effectively with cross ‑ functional teams to resolve complex issues
Ability to investigate, remediate, and escalate complex issues
Strong written and verbal communication skills
Strong organizational skills and excellent time ‑ management and prioritization abilities
Ability to use NOC tools for issue identification and resolution
Ability to communicate effectively at all levels of the organization
Proficiency with office equipment and software, including PCs, Microsoft Office (Excel, Outlook, Visio), and telephone systems
Strong attention to detail and problem ‑ solving skills
Ability to work independently and as part of a team
Ability to work various shifts, including weekdays, weekends, swing, and night shifts
Preferred
Bachelor's degree in a relevant field
CCNA, CCNP, CCNT, JNCIP, JNCIA SCTE, NCTI, or related industry Certifications
Telecom Network Operations Center experience
Benefits
Medical
Dental
Vision
401k
Flexible spending account
Paid sick leave and paid time off
Parental leave
Quarterly performance bonus
Training
Career growth and education reimbursement programs
Company
Ziply Fiber
Ziply Fiber offers fiber-optic phone, TV, and internet with coverage checks, support, and package details.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500MKey Investors
Cable ONE
2024-11-05Acquired
2022-11-04Corporate Round· $50M
2022-09-08Private Equity· $450M
Leadership Team
David Bohan
Chief Financial Officer
Christopher Denzin
Chief Operating Officer
Recent News
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