Town of Plainfield · 6 days ago
Front Desk- Recreation Services
Plainfield, IN
Part-time
Onsite
New Grad, Entry LevelThe Town of Plainfield is responsible for the recreational services at the Plainfield Recreation and Aquatics Center. They are seeking a Front Desk staff member to manage visitor interactions, oversee facility operations, and ensure a clean and safe environment for guests.
Government Administration
Responsibilities
Greet and direct visitors in person and on the telephone while answering program questions efficiently and accurately
Maintain and promote excellent guest service relations and open communication with children, parents, patrons, and staff
Point of sale and membership sales processing
Responsible for the collection and security of all recreation registration and admission revenues
Schedule and reserve facility and park sites for guests
Maintain a clean, safe, and friendly environment in the indoor playground when assigned
Conduct daily walk/crawl through inspections of the entire play structure including completing all checklists and operational duties when assigned
Communicate and answer basic program and facility questions
Resolve basic conflicts regarding guest registration issues, facility rules and program limits
Oversee recreation program operations and ensuring safety and security of participants
Maintain a working knowledge of all general and building safety rules including specific knowledge of front desk operations, Playworld operations and basic knowledge of fitness and aquatics areas. Enforce safety rules and improve public and employee knowledge by preventing, confronting, and correcting unsafe behavior
Perform other related duties and/or special projects including but not limited to, general cleaning and disinfecting of facility and equipment, basic grounds maintenance and serving as guest service attendant when needed at fitness control desk as assigned
Qualification
Required
Ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines
Strong ability to communicate effectively orally and in writing regarding service information and public relations
Ability to interact with all levels of employees and guests
Ability to be detail oriented to be able to process information accurately
Ability to develop and maintain a comprehensive knowledge of current principles, codes, and safety protocols and risk management relating to recreation facility operation and programs
Ability to enforce rules and follow all established protocols and guidelines
Ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment
Ability to speak, read and write in English
Must maintain a positive attitude and uphold PARKS values at all times
Must be at least 18 years of age or older by March 1, 2026
Minimum availability to work 25 hours a week
Early morning (5:00am), midday and weekend availability
Preferred
Previous recreation and/or customer service experience
Spanish language skills
Benefits
FREE membership
Family/household members may purchase a membership at a 50% discount of the rate that applies based on their residency.
Company
Town of Plainfield
The Town of Plainfield is a community southwest of Indianapolis near the airport. We are known for our parks and trail system.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase