Cloud for Good · 4 hours ago
Director of Professional Services in the USA or Canada
United States
Full-time
Remote
Director/Executive
6+ years expCloud for Good is a consulting firm focused on nonprofit and education sectors, seeking a Director of Professional Services to lead and manage their consulting teams. The role involves overseeing project management, supporting professional development, and ensuring client satisfaction while managing a team of consultants.
CRMEnterprise SoftwareHigher EducationNon ProfitSaaS
No H1B
Responsibilities
Manages a team of professional services staff, providing coaching and professional development through periodic 1:1 and team meetings
Manage a team of professional services staff, providing coaching and professional development through regular 1:1 and team meetings
Participate in consulting projects as a senior resource (Engagement Manager, Project Manager). Maintain a billable quota of 50%
Participate in the performance management process through goal setting and performance reviews for staff
Support the resource planning, cross-company visibility, and profitability model for professional services through direct project management and for monitoring projects under your team’s responsibility
Support pre-sales and sales processes through scoping, thought partnership, and interactions with potential clients
Support the development of scalable implementation models to support Cloud for Good’s client base
Monitor and message internal expectations on key business metrics such as delivery of service, client satisfaction, and system performance
Work with clients and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction
Gather feedback and best practices from client engagements to improve and refine Cloud for Good’s Service Offerings
Collaborate with all functional areas of the business to ensure effective knowledge sharing and team participation in Cloud For Good’s growth
Act as a role model for Cloud for Good’s culture and values – actively build positive team culture
Serve as a public face for Cloud for Good. You may be asked to assist in marketing activities, such as writing blogs, participating in digital and in-person events and writing customer success stories
Maintain high levels of current skills in software-as-a-service (SaaS) architecture, solution design, and salesforce.com technologies and best practices
Serve as a member of Cloud for Good’s Leadership Team
Responsible for managing a billable revenue quota
Supporting the Nonprofit or Higher Education practice in achieving annual targets by participating in pre-sales activities
Qualification
Required
6+ years experience in client services, and/or consulting services
3+ years experience managing Salesforce implementations or services engagements in a consultative model
Minimum 3 years managing customer deployment and/or professional services engagements in a consultative model
Experience in Agile Delivery Methodology
Demonstrated experience developing and implementing professional services best practices
Prior experience managing staff in a project or professional services environment
Must show a commitment to customer satisfaction
Bachelor's degree in a related field or equivalent education/experience required
Preferred
Salesforce Partner Track Certification (Consulting certification)
Proven experience leading clients and engagement teams through complex solution implementations
Ability to lead simultaneous initiatives in an entrepreneurial culture
Multi-task-oriented with desire to work in a fast-paced environment
Excellent written and verbal communication skills
Strong, proactive leadership skills
Company
Cloud for Good
Cloud for Good works with nonprofit organizations, higher education institutions to create transformational value with Salesforce.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
SalesforceTailwind Capital
2025-09-25Corporate Round
2025-03-26Private Equity
Leadership Team
Tal Frankfurt
Founder and Chief Executive Officer
Manpreet Singh
Managing Director
Recent News
globallegalchronicle.com
2025-04-10
Company data provided by crunchbase