Onboard Systems · 22 hours ago
Help Desk Technician
Anaheim, CA
Full-time
Onsite
Entry Level
2+ years expOnboard Systems is a leading provider of advanced mission equipment for helicopters, located in Anaheim, CA. They are seeking a Help Desk Technician to handle end user IT-related issues, troubleshoot computer difficulties, and ensure the regular updating of installations.
AerospaceManufacturing
Responsibilities
Provide user support across organizational operating systems
Troubleshoot various computer software and hardware issues
Document processes and maintaining service desk records
Prepare, implement, and monitor computer patches and software updates
Field incoming help requests from end users
Prioritize and schedule problem resolutions and escalate problems when required
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Create, adjust, and maintain user settings and permissions
Write technical support documentation for knowledge base, software applications and end users
Propose improvements to increase the IT value to the organization
Participate in both corporate wide IT projects and facility localized projects
Qualification
Required
Two or more years of experience in a helpdesk role or similar position
Comprehensive knowledge desktop support and troubleshooting
Proven skills in performance analysis
In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.)
Strong communication skills for training, assisting end users and interacting with leadership
Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems
Associate's degree (or equivalent) in computer science or related field
Experience with VPN clients, MFA technologies and IT Ticketing Systems
Experience with Windows Active Directory, O365 and Azure
Experience with infrastructure equipment (switches, firewalls, peripherals)
Experience with phone systems (VOIP), Video Surveillance and door security systems
Preferred
Professional certification a plus
Benefits
Benefits package including medical, dental, vision, life, disability
Paid time off and holidays
401(k) plan with employer contribution matching
Growth Participation Unit program (GPU)
Company
Onboard Systems
Onboard Systems designs and manufactures a complete line of innovative helicopter lift equipment including hoists (through Onboard Systems Hoist & Winch in Anaheim, California), and belly hooks, cargo hook suspension systems, onboard weighing systems and remote hooks (through Onboard Systems International in Vancouver, Washington).
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-12Acquired
Leadership Team
Shane Adams, CPA
CFO
Company data provided by crunchbase