Acumen · 2 hours ago
Customer Relations Specialist
Mesa, AZ
Full-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expAcumen, LLC. is one of the nation's leading fiscal agents offering innovative financial management services. The Customer Relations Specialist will standardize outgoing communications, maintain calls, and provide administrative support while ensuring excellent customer service and handling inquiries effectively.
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Responsibilities
Provide excellent customer service to Acumen clients, coworkers and Acumen visitors both on the phone and in-person, and encouraging positive working relationships across the company
Analyzes, tracks, thoroughly researches and resolves all customer inquiries
Processes incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy
Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature
Ensures all incoming paperwork and communication is processed by following Acumen, Medicaid, state and program guidelines
Uses strategic thinking and maintains a calendar of deadlines in order to prioritize independently according to urgency and agreed upon timelines, or as otherwise instructed by the Manager or Supervisor
Ability to handle conflict, difficult customers and present the skills necessary to de-escalate a given situation
Demonstrates the ability to work within a fast changing and fast paced work environment
Identify and share opportunities for process improvements and improved working conditions
Occasionally work late or on weekends as needed to ensure deadlines and/or high volume demands are met (as approved by Manager or Supervisor)
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly
Qualification
Required
High School Diploma or equivalent, and some college courses or degree preferred
At least 2 years of experience in Customer Service
Proficient with 10-key by touch & type a minimum of 45 wpm with high degree of accuracy
Ability to work well with numbers
Valid Drivers License and able to lift and transport mail to post office daily
Advanced computer skills (includes but not limited to: compose an email, attach documents to an email, manipulate various type of documents such as Word, Excel, Power Point, Adobe Acrobat, etc.)
The ability to effectively and respectfully respond to internal and external customers
Excellent organizational skills and attention to detail
Able to work independently as well as part of a team
Able to multi-task and meet all assigned deadlines in a rapidly changing environment
Able to recognize a problem and escalate to the appropriate team member for resolution
Willing to work overtime, including weekends to meet high volume demands
Benefits
Medical, dental and vision coverage
Generous paid time off
Incentive bonuses to those who qualify
Company
Acumen
Acumen is a non-profit venture fund that uses entrepreneurial approaches to solve the problems of global poverty.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
British International InvestmentTakeda
2025-09-23Debt Financing· $20M
2023-04-03Grant
Leadership Team
Jacqueline Novogratz
Founder & CEO
Carsten Stendevad
President and Chief Investment Officer
Recent News
ImpactAlpha
2026-01-11
TechCabal
2025-12-30
2025-10-02
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