Animal Humane Society · 10 hours ago
Shelter Client Service Representative
Golden Valley, Minnesota, United States
Full-time
Onsite
Entry, Mid Level
2+ years expAnimal Humane Society is one of the nation's leading animal welfare organizations, dedicated to transforming the way shelters care for animals and engage their communities. The Client Services Representative is responsible for coordinating and scheduling veterinary services, ensuring a welcoming environment for clients, and maintaining accurate client records.
Non ProfitPetVeterinary
Responsibilities
Greet clients and maintain a professional and welcoming environment
Answer incoming phone calls and make outgoing calls to return voice messages
Respond to email inquiries regarding services
Schedule clients for services
Prepare and ensure proper paperwork and consent forms are completed prior to services
Collect payment from clients
Email invoices, receipts, and records as needed
Make reminder, follow up, and no-show calls for services
Escalate complex client questions and concerns as appropriate
Communicate in a positive and professional manner with customers, other employees, and volunteers
Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all
Accurately enter and maintain client files and required information in Evet
Manage and view work schedule in Makeshift
Clock in and out of shifts using ADP
Monitor AHS email and other messaging software
Attend and participate in regular team meetings and one-on-one meetings with direct leader
May be required to work at a different site based on department needs
May be required to attend occasional off-site meetings and events
Other duties as assigned
Qualification
Required
2+ years of customer service experience required
Excellent customer service and communication skills
Strong administrative and process management skills
Strong multi-tasking and problem-solving skills
Proficient with computers, specifically a working knowledge of Microsoft products
Prolonged sitting at a desk
Must be able to lift and carry up to 10 lbs
Must be comfortable with the emotional aspect of work in the veterinary field, including the use of humane euthanasia
Reliable transportation required
Preferred
Experience scheduling appointments and/or serving at a reception desk
Benefits
Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes
Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee paid supplemental life, accidental death & dismemberment and long-term disability insurance.
Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability
Support for student loans: we are a Public Service Loan Forgiveness qualified employer
Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
401k with 4% company match for part-time and full-time staff
Nine paid holidays for full-time staff
Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
Paid Time Off for part time and full-time staff (amount is based on hours worked and FTE status)
Company
Animal Humane Society
Animal Humane Society is a nonprofit organization that provides animal welfare, adoption, and community support services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Janelle Dixon
President/CEO
Allison Norton
Executive Assistant To CEO
Recent News
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2026-01-09
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