AAA Auto Club Enterprises · 2 months ago
Senior IT Help Desk Support Technician
Costa Mesa, CA
Full-time
Onsite
Senior Level
$30.30/hr - $40.37/hrAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, employing 14,000 individuals across 21 states. The Senior IT Help Desk Support Technician will deliver problem resolution and provide mentoring and technical guidance to Level 1 and Level 2 Help Desk agents, while also assisting with reporting and training.
Insurance
Responsibilities
Every day, you will be a resource for the L1 and L2s. You will also provide assistance when needed which may include but is not limited to taking calls and working on tickets
Support platforms and technology such as multifactor identification, new user logins, and new system installations. You will assist in installing software or troubleshooting hardware issues if applicable. Most troubleshooting will take place via phone or chat
Be someone your end user and team members can rely on for information as they ask questions, and your team learns their roles
Qualification
Required
You must enjoy working on a team and mentoring staff
You have mentored and coached younger staff
You have listening skills that help you hear what they're saying and put together the details that aren't readily offered up
You can explain highly technical concepts to people regardless of their skillset
You feel confident managing expectations and resources both upstream and downstream from your team
You can identify problem areas and provide answers without close management supervision
You have worked previously with an Agile team or understand these concepts
You have participated in daily standup meetings where you met frequent deployment deadlines
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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