IMS Technology Services · 5 hours ago
IT Support Engineer
Linwood, PA
Full-time
Onsite
Mid LevelIMS Technology Services is seeking an IT Support Engineer to join their operations team at the Linwood Office. The role focuses on managing and maintaining IT infrastructure for event staging and client-facing technology, ensuring compliance and performance during live and virtual events.
AudioDigital SignageEvent ManagementEventsInformation TechnologyProject ManagementVideo
Responsibilities
Establish and uphold IT standards and best practices for event staging operations
Work closely with the Director of Network Services for adherence to compliance and policy requirements for all client-facing computers and network components, including ISO27001:2022 policies
Log all support using a ticketing system such as ConnectWise Manage
Develop and maintain standardized imaging templates for all rental computers, covering both Windows and macOS platforms
Manage, support, and maintain MDM tools
Automate imaging workflows using tools such as Broadcom Ghost, with thorough validation of each image
Maintain run books, documentation, and inventory for imaged devices to enable rapid deployment
Troubleshoot imaging failures and collaborate with the Director of Network Services to ensure integration of security policies
Manage lifecycle updates for rental devices, plotters, and printers, and oversee SharePoint, OneDrive, and cloud file usage
Configure, maintain, document, and troubleshoot network switches, access points, routers, and firewalls across various departments, both internal and external
Design and deploy temporary networks for live events, implementing VLANs, QoS, and failover strategies where needed
Manage wireless infrastructure for high-density environments, applying ISO27001:2022 security standards
Support IP-based AV systems such as Dante, NDI, SDVoE and lighting control, while maintaining network segmentation to ensure data security
Diagnose and resolve technical issues related to Zoom Phones, ensuring efficient communication and minimal downtime for users
Develop network diagrams and maintain detailed documentation for network infrastructure components, ensuring clarity and consistency to support deployment, and troubleshooting
Collaborate with Production Managers and Directors to provide IT and design engineering for events
Conduct in-house mock-ups and system testing, prepare and configure IT systems for specific event requirements
Develop technician guides for new system deployments, ensuring clear instructions for setup, operation, and troubleshooting
Provide remote technical support during event setup and execution, troubleshooting issues in real time
Oversee client-facing IT processes to ensure secure connectivity and compliance
Configure and maintain streaming hardware and software for live events and troubleshoot connectivity issues
Deploy and manage digital signage systems, including scheduling and updating content across multiple displays
Set up and support virtual meeting platforms such as Zoom, Teams, and Webex, as well as AV interfaces for hybrid events
Manage and support enterprise software platforms, including Salesforce, Box, Intellievent, CRM/inventory systems, and RFID solutions
Ensure proper configuration, updates, compliance, and user support for these platforms
Troubleshoot software issues and coordinate with vendors or MSP for escalation when necessary
Collaborate with internal teams to identify opportunities for IT-driven efficiencies
Research and implement innovative technologies to enhance client-facing services and improve event experiences
Develop strategies for automation, cloud adoption, and system integration to streamline workflows
Create, deliver, and present training on network and software solutions for IMS staff
Work collaboratively across AV and staging teams to ensure seamless integration of IT systems
Work with the Director of Network Services for internal support and projects, when required
Provide escalation and support in-house for MSP, when required
Qualification
Required
Establish and uphold IT standards and best practices for event staging operations
Work closely with the Director of Network Services for adherence to compliance and policy requirements for all client-facing computers and network components, including ISO27001:2022 policies
Log all support using a ticketing system such as ConnectWise Manage
Develop and maintain standardized imaging templates for all rental computers, covering both Windows and macOS platforms
Manage, support, and maintain MDM tools
Automate imaging workflows using tools such as Broadcom Ghost, with thorough validation of each image
Maintain run books, documentation, and inventory for imaged devices to enable rapid deployment
Troubleshoot imaging failures and collaborate with the Director of Network Services to ensure integration of security policies
Manage lifecycle updates for rental devices, plotters, and printers, and oversee SharePoint, OneDrive, and cloud file usage
Configure, maintain, document, and troubleshoot network switches, access points, routers, and firewalls across various departments, both internal and external
Design and deploy temporary networks for live events, implementing VLANs, QoS, and failover strategies where needed
Manage wireless infrastructure for high-density environments, applying ISO27001:2022 security standards
Support IP-based AV systems such as Dante, NDI, SDVoE and lighting control, while maintaining network segmentation to ensure data security
Diagnose and resolve technical issues related to Zoom Phones, ensuring efficient communication and minimal downtime for users
Develop network diagrams and maintain detailed documentation for network infrastructure components, ensuring clarity and consistency to support deployment, and troubleshooting
Collaborate with Production Managers and Directors to provide IT and design engineering for events
Conduct in-house mock-ups and system testing, prepare and configure IT systems for specific event requirements
Develop technician guides for new system deployments, ensuring clear instructions for setup, operation, and troubleshooting
Provide remote technical support during event setup and execution, troubleshooting issues in real time
Oversee client-facing IT processes to ensure secure connectivity and compliance
Configure and maintain streaming hardware and software for live events and troubleshoot connectivity issues
Deploy and manage digital signage systems, including scheduling and updating content across multiple displays
Set up and support virtual meeting platforms such as Zoom, Teams, and Webex, as well as AV interfaces for hybrid events
Manage and support enterprise software platforms, including Salesforce, Box, Intellievent, CRM/inventory systems, and RFID solutions
Ensure proper configuration, updates, compliance, and user support for these platforms
Troubleshoot software issues and coordinate with vendors or MSP for escalation when necessary
Collaborate with internal teams to identify opportunities for IT-driven efficiencies
Research and implement innovative technologies to enhance client-facing services and improve event experiences
Develop strategies for automation, cloud adoption, and system integration to streamline workflows
Create, deliver, and present training on network and software solutions for IMS staff
Work collaboratively across AV and staging teams to ensure seamless integration of IT systems
Work with the Director of Network Services for internal support and projects, when required
Provide escalation and support in-house for MSP, when required
Networking (LAN/WAN, VLANs, switches, access points, Multicast, IGMP, DHCP, Spanning Tree)
Utilization and configuration of Dante and NDI
Documentation creation (technical and user-facing materials)
Windows and macOS system administration
Desktop support for Windows, MacOS, and iOS
Imaging and deployment tools such as Broadcom Ghost
MDM tool management such as JAMF and Intune
Scripting such as PowerShell, Python, Bash
Qualifications such as familiarity with ISO27001:2022 compliance, strong troubleshooting and problem-solving skills, and Excellent communication and documentation abilities
Preferred
AV/IT integration for live events
Cloud platforms (Microsoft 365, SharePoint, Azure)
CompTIA Network+ or Security+
Microsoft Certified: Azure Fundamentals or M365 Administrator
Cisco CCNA (Networking)
ITIL Foundation (Service Management)
Company
IMS Technology Services
IMS Technology Services is an information technology company that provides audiovisual and event staging services
Founded in 1994
51-200 employees
H1B Sponsorship
IMS Technology Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Jill Renninger
President
John Renninger
Principal
Recent News
2025-01-15
Company data provided by crunchbase