ConductorOne · 12 hours ago
Commercial, Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Mid Level
3+ years expConductorOne is the first AI-native identity security platform that protects every identity: human, non-human, and AI. They are seeking a Customer Success Manager to lead implementations, provide technical training, and manage small to mid-sized accounts, ensuring customers achieve value quickly.
Artificial Intelligence (AI)Cyber SecurityIdentity ManagementSoftware
Responsibilities
Lead Implementations: Own the full onboarding cycle from sales hand-off to go-live for commercial accounts. Accountable to quick time to value metrics and ensure a smooth, efficient implementation experience
Technical Configuration & Setup: Get hands-on with customer configurations, system integrations, and technical troubleshooting to unblock go-lives and drive adoption
Customer Training: Conduct training sessions and create enablement materials to ensure customers understand how to use the platform effectively, with a focus on self-sufficiency
Account Management: Manage a portfolio of small to mid-sized accounts, monitoring customer health, driving engagement, and identifying opportunities for expansion
Project Management: Act as project manager for multiple simultaneous onboardings. Create quick project plans, coordinate tasks, and communicate status to customers and internal stakeholders
Product Knowledge: Develop deep technical expertise in our products to provide guidance, best practices, and troubleshooting support to customers
Cross-functional Collaboration: Work closely with Sales, Product, and Engineering teams to ensure seamless handoffs, resolve customer blockers, and advocate for customer needs
Process Improvement: Identify opportunities to streamline implementation processes, create reusable resources, and build scalability into our commercial customer motion
Support Renewals: Partner with Sales to ensure customers see value and are positioned for renewal success
Qualification
Required
Based in San Francisco (required for this role); Hybrid (in office 2-3 days per week)
3-5 years of experience in customer-facing implementation, onboarding, or technical account management roles with SaaS products
Proven track record of successfully onboarding multiple customers simultaneously with technical products involving system integrations
Strong project management skills with the ability to juggle priorities and keep implementations on track
Technical aptitude and comfort getting hands-on with product configuration, APIs, and integrations
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
Self-starter mentality who loves building processes and solving problems creatively
Excited to work cross-functionally and wear multiple hats in a fast-growing startup environment
Energized by helping customers succeed and passionate about delivering exceptional experiences
Preferred
Experience in IAM, IT, Security, or adjacent spaces is a plus
Company
ConductorOne
ConductorOne is an AI-native identity security platform that enables organizations to manage human, non-human, and AI identities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$111MKey Investors
GreycroftFelicisAccel
2025-10-28Series B· $79M
2023-08-08Series A· $12M
2022-06-23Series A· $15M
Leadership Team
Alexander Bovee
CEO and Co-Founder
Paul Querna
Co-Founder and CTO
Recent News
alleywatch.com
2025-11-03
Fintech Schweiz Digital Finance News - FintechNewsCH
2025-11-03
2025-11-01
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