Aristocrat · 5 hours ago
Desktop Support Analyst
Austin, TX
Full-time
Onsite
Entry Level
$21.23/hr - $39.43/hr
1+ years expAristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. The Desktop Support Analyst will ensure technology operates efficiently daily, providing remote and desk-side assistance while managing incidents and service requests to deliver exceptional IT support.
Gambling & Casinos
No H1B
Responsibilities
Deliver exceptional, high-touch IT support to internal employees, ensuring efficient resolution of technical issues and a consistently positive user experience
Act as a trusted technical partner to the Global Aristocrat IT team, fostering collaboration and alignment on enterprise technology standards and initiatives
Operate effectively in a fast-paced, high-demand environment, demonstrating sound judgment, adaptability, and ownership of support outcomes
Manage the full lifecycle of incidents and service requests, ensuring accurate documentation, proper categorization, timely resolution, and high-quality communication throughout the process
Conduct sophisticated fixing and root cause analysis on both local and remote systems, anticipating potential issues and implementing preventive measures
Contribute to the development and continual improvement of IT procedures, documentation, and knowledge bases to drive consistency and operational perfection
Provide expert-level support for corporate communication tools, devices, and platforms, ensuring reliability and uptime across the organization
Configure, deploy, and maintain end-user systems, including PCs, laptops, and proprietary hardware, with attention to security, compliance, and performance standards
Deliver responsive, multi-channel support via phone, email, walk-up, remote sessions, and virtual smart bar environments, with a focus on first-contact resolution
Serve as a domain specialist and mentor for junior technicians, encouraging a culture of excellence in service and continuous learning
Partner with IT leadership to identify process enhancements and support broader technology initiatives that improve employee productivity and experience
Perform additional duties and project work as required to support evolving business and technical needs
Qualification
Required
Requires a high school diploma or equivalent experience
Technical knowledge across a broad range of IT disciplines
Strong verbal and written communication skills
Strong customer focus and attention to detail
Must be customer service oriented
Preferred
An associate degree in Information Technology or a related field is helpful
A+, Network +, Security + certification preferred; MCP certification or equivalent preferred
ITIL certification or experience is a plus
1-2 yrs. Helpdesk/Call Center experience in a large Enterprise environment preferred
Benefits
Health, dental, and vision insurance
Paid time off
401(k) plan with employer matching
Company
Aristocrat
Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Sydnee Vieira
Global Sr. People & Culture Business Partner
Company data provided by crunchbase