DMG MORI · 4 hours ago
Service Engineer - Silicon Valley, CA
Hoffman Estates, IL
Full-time
Onsite
Mid Level
$90K/yr - $100K/yr
3+ years expDMG MORI USA, INC is seeking a Service Engineer to provide maintenance and repair assistance for CNC machine tools. The role involves creating technical documentation, training customers' service engineers, and managing customer relationships while ensuring high-quality service delivery.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Creating and updating documentation of technical information
Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers
Provide assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines
Establish and build exemplary communication and customer service relationships with customers
Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service
Other duties as assigned
Qualification
Required
3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools
Good verbal and written communication skills with exceptional customer service orientation
Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization
Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams
Basic computer literacy and working knowledge of MS Word, Excel, and Outlook
Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events
Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers
Preferred
Bachelors or Associates Degree in technical related field of study preferred
Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS
Company
DMG MORI
DMG MORI is a machinery manufacturing company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christoffer Falck Stigsby
Deputy COO East Region
Recent News
Company data provided by crunchbase