Blockworks · 1 day ago
Senior Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$125K/yr - $150K/yr
4+ years expBlockworks is an information platform that sits at the center of the crypto industry. As a Senior Customer Success Manager, you will own post-sale customer relationships and ensure customers see real value from our products during a period of change and growth.
AnalyticsBankingCryptocurrencyEventsFinanceMarket ResearchMedia and EntertainmentPodcast
Responsibilities
Own a Book of Customers: You’ll manage a portfolio of Blockworks customers as their primary point of contact after sale, building strong relationships and ensuring we unlock as much value from our product offerings as possible for our clients
Drive Retention and Renewals: You’ll focus on keeping customers engaged and successful, identifying churn risk early, guiding renewal conversations, and showing customers the ROI of working with Blockworks
Be the Expert: You’ll continually engage with our Product team to maintain expertise around the use-cases, benefits, and features of each of our products, and leverage that knowledge to advise our clients in how best to solve their most burning issues with Blockworks’ offerings
Run Day-to-Day Customer Engagements: You’ll lead regular check-ins, QBRs, and ongoing communication, making sure customers feel supported, informed, and engaged
Spot and Solve Customer Problems: You’ll uncover pain points, flag issues early, and work with internal teams — product in particular — to get things resolved quickly and thoughtfully
Provide High-Value Feedback: You will consistently provide feedback to internal teams, particularly Product and Sales, based on customer conversations to inform improvements to our sales process and product roadmap
Partner Internally to Get Things Done: You’ll work closely with Sales, Product, Finance, and Operations to ensure smooth handoffs, clear expectation-setting, and follow-through on customer needs
Use Tools to Stay Organized: You’ll keep account details, health scoring, and renewal status up to date in HubSpot, using that information to prioritize your work and report status across the org
Help Improve How we do CS: As part of a small, growing team, you’ll play a key role in helping define the Customer Success function, and exemplify and champion best practices. This responsibility includes serving as an escalation point and mentor for your junior team members
Qualification
Required
Several years in Customer Success or a closely related customer-facing role in SaaS or subscription-based businesses
Experience owning post-sale relationships and supporting renewals
Experience working directly with customers to help them adopt products and achieve meaningful outcomes
Comfortable managing multiple clients at once and operating across the full post-sale lifecycle
Experience partnering cross-functionally to resolve customer issues and push toward outcomes that work for customers and the business
Experience partnering with Product to translate customer feedback into roadmap insights
Experience using CRM and CS tools to track account health, manage workflows, and report on performance
Understanding of how to translate customer signals into action
Experience working in environments where things were still being figured out, such as an early CS team, a growing startup, or a company navigating change
Preferred
Experience working with crypto, finance, data, or similarly complex customer segments
Experience supporting data-driven products or research subscriptions
Experience helping to stand up or evolve a CS function
Experience contributing to building onboarding and renewal motions
Familiarity with high-growth or early-stage environments where priorities shift and roles flex
Benefits
Remote-First: We're a remote-first organization with an office in NYC for you to utilize as you please.
100% Medical Coverage for You: Close to fully paid medical, dental, and vision insurance for you, and a significant portion covered for your dependents.
Flexible PTO: We have a flexible paid time off policy that doesn't limit the number of vacation days you can take.
Parental Leave: At Blockworks, all team members are eligible for 14 weeks of fully paid parental leave.
Hardware Stipend: Every team member has a stipend to use to purchase the tools and technology that help them be their most productive.
Learning & Growth Stipend: Every team member has a stipend to spend on their skill growth and professional development.
Career Growth: We prioritize skill growth and career development, and we have a clear, documented structure to take the guesswork out of individual development and career progression.
Global & Diverse Team: We're a global team, and we're committed to creating an open, inclusive, and diverse work culture.
Company
Blockworks
Blockworks is a crypto information platform that offers institutional-grade data, research, news, and events.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$12.1MKey Investors
50T Funds
2023-05-09Series Unknown· $12M
2018-05-01Seed· $0.1M
Leadership Team
M
Michael Ippolito
Co-Founder
Recent News
CoinbaseVentures
2026-01-20
Company data provided by crunchbase