Intuit · 7 hours ago
Group Program Manager, Expert Experiences & Change Management
San Diego, CA
Full-time
Onsite
Director/Executive
$172K/yr - $232K/yr
10+ years expIntuit is the global financial technology platform that powers prosperity for the people and communities we serve. The Group Program Manager, Expert Experiences & Change Management, is responsible for leading a team that drives large-scale change across Intuit’s expert network, ensuring successful adoption of product and service changes to enhance customer experiences.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Lead Change Management Strategy
Own the end-to-end change management approach for the expert network, ensuring seamless adoption of product, offering, and service design changes
Translate complex business and product changes into clear, actionable enablement strategies for experts
Program Leadership & Team Management
Lead and develop a high-performing team of program managers responsible for expert change initiatives
Set clear priorities, operating rhythms, and success metrics for programs spanning learning, tools, communications, and quality
Cross-Functional Orchestration
Partner closely with Product Management, Service Design, Learning & Development, Expert Tools, Marketing/Comms, and Quality teams
Ensure alignment across functions so expert-facing changes are coherent, timely, and customer-centric
Learning & Enablement Translation
Convert product and service changes into clear requirements for expert training, onboarding, ongoing learning, and certification
Ensure learning experiences are scalable, role-appropriate, and designed for rapid adoption
Expert Tools & Experience Enablement
Define requirements for expert tools and workflows that support new offerings and service models
Advocate for expert experience needs to ensure tools enable confidence, efficiency, and quality outcomes
Communications & Readiness
Drive expert communications strategies that clearly explain what’s changing, why it matters, and how experts should adapt
Establish readiness checkpoints and feedback loops to measure understanding and adoption
Quality & Performance Outcomes
Partner with Quality teams to ensure changes are reflected in quality standards, measurement, and coaching
Use data and insights to assess change effectiveness and continuously improve expert readiness
Scale & Impact Management
Manage change across a large, distributed expert population, balancing speed, clarity, and consistency
Anticipate risks and dependencies and proactively mitigate disruption to customer and expert experiences
Qualification
Required
10+ years of experience in program management, change management, operations, or related roles, including leadership of complex, cross-functional initiatives
Proven experience leading large-scale change programs impacting frontline or expert/customer-facing populations
Strong people leadership experience, including managing and developing senior program managers
Demonstrated ability to translate product, service, or business changes into actionable learning, tooling, and operational requirements
Experience working closely with Product Management, Learning & Development, Operations, and Quality teams
Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organization
Strong systems thinking and ability to manage ambiguity, dependencies, and competing priorities
Data-driven mindset with experience defining success metrics and using insights to guide decisions
Preferred
Experience in technology, services, or platform-based businesses preferred; experience with large expert or agent networks a strong plus
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
Benzinga.com
2026-02-04
2026-02-03
Company data provided by crunchbase