Sitreps 2 Steercos · 10 hours ago
Operations Manager
Anchorage, Alaska
Full-time
Hybrid
Mid, Senior Level
$155K/yr - $175K/yrSitreps LLC is seeking an Operations Manager to oversee customer relationships and ensure the effective use of their product within military contexts. The role involves building trust with users, managing operational planning, and coordinating efforts across teams to enhance customer experience and product usage.
Higher Education
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
Rapidly expand product usage until the most important and impactful workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible
Win the renewal and expansion, so that your customer(s) keep buying the company's software each year. Deals should expand over time
Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement
Understand, request, and effectively leverage Company resources to meet the goals of the Company
Instill the company brand image
Enable our expansion to Allies and Partners
Lead or support exercises
Use your observations of our users to recommend product improvements
Provide face-to-face and remote customer support
Develop an understanding of customer social dynamics in order to support renewals and future sales
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team
Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Operations Managers to ensure planning and workflows remain synchronized across commands
Qualification
Required
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
Exposure to large staff planning, through classical training in Professional Military Education or through service experience
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
Proven ability to expand business presence within a region, with emphasis on software or technology solutions
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
You hold a current Top Secret clearance with eligibility for SCI and can access DOD facilities and installations
Benefits
Remote work, flex time, and unlimited PTO
Health, dental, vision, and life insurance
401k
Parental leave
Company summit trips, at least once a year
$1,000/year budget for home office improvements
Company
Sitreps 2 Steercos
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase