State of Colorado · 11 hours ago
CPW Communications Center Customer Service Representative (ADMINISTRATIVE ASSISTANT II) Onsite.
Denver, CO
Full-time
Onsite
Entry Level
2+ years expThe State of Colorado is dedicated to managing and conserving its natural resources. They are seeking a Customer Service Representative to assist the Colorado Parks and Wildlife Communications Center with daily functions, including customer inquiries and training seasonal staff.
Association
No H1B
U.S. Citizen Only
Responsibilities
Assist the Colorado Parks and Wildlife Communications Center with daily functions, including but not limited to, training seasonal staff, assisting in overseeing the chronic wasting disease reimbursement process, assisting seasonal staff with questions, responding by phone and email to customer inquiries, and helping track, report, and monitor agency system errors and product defects
Comprehend Colorado Parks and Wildlife internal and customer facing sales channels to assist in guiding customers with online purchases, camping reservations, hunting applications, OHV/Boat/Snowmobile registration renewals and new registrations; read and understand hunting statistics; provide information regarding disability programs, hunter education requirements and processes, license and pass fees, update customer accounts per Colorado Parks and Wildlife policies; create/merge customer accounts; interprets, clarifies, and/or explains CPW statutes, regulations, policies, directives, procedures, rules, guidelines, mission and programs; researches statutes, regulations, policies, directives, procedures, and other resources to provide appropriate, accurate, and up-to-date information; resolves problems, issues, and/or complaints from the public and determines when situations need to be escalated; provides customers with the best options available for purchases, able to actively listen to customer comments/concerns/complaints and formulates the best plan of action regarding the situation
Work with the Colorado Parks and Wildlife Communications Center Supervisor to assist with training new seasonal staff. This position may bring their own experiences and knowledge to help to create new and creative ways to train seasonal staff. Training consists of 1-2 weeks, which includes classroom training regarding the agency and building a foundational knowledge of the agency and processes, combined with study guides and shadowing current staff to learn the phone system and IPAWS. After the initial foundational training, this position will monitor and assist staff as needed to address questions and provide resources to respond to customer inquiries verbally and in writing
Gather, transcribe, track, contact, and submit Chronic Wasting Disease (CWD) Reimbursements for processing. Each year, Colorado Parks and Wildlife mandates CWD testing for deer and elk in various game management units throughout the state. The Colorado Parks and Wildlife Communications Center CWD team will receive positive test notifications from the Wildlife Health Lab. This information is transcribed into a tracking database that is used to contact the customer by phone, email, and a physical letter in the mail to notify them of the positive CWD test result of their harvested animal. The information provided to the customer consists of the positive result, how to dispose of the infected meat, and the reimbursement process. Hunters will then provide the CWD team with the required documentation by email or mail, and the CWD team will submit it to the CPW accounting team for processing
Other Duties As Assigned
Qualification
Required
Two (2) years of relevant experience in customer service, general clerical experience, or accounting in an office environment, work in a call center, office environment, retail, outdoor recreation services, guiding, outfitting, shooting sports, or land management
A combination of appropriate education in accounting, business, wildlife management, natural resource management, agriculture, or a related field of study will substitute for the required experience on a year-for-year basis
Your experience must be fully documented in your application work history
Strong organizational and time management skills
Excellent level of written and oral communication skills
Strong multitasking skills
Proficiency in Microsoft Word, Excel, and Google Suite
Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges
State of Colorado residency is required at the time of application
Background Check required
Travel may occasionally be required for training and special events
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position
Preferred
Current or former State experience relevant to this position
Current or former Colorado Parks & Wildlife work or volunteer experience
Organizational management, time management, and multi tasking skills
Customer service skills
Problem-solving abilities, critical thinking, verbal/written communication
Demonstrates initiative and self-motivation
Keen attention to detail
Punctual/Timely/Dependable
Strong interpersonal skills
Office setting experience
High proficiency in interpreting and explaining rules/regulations
Proficiency in the use of Google Suites, databases, and the use of electronic licensing system(s)
Training skills are highly preferred, one-on-one and in a group setting
Good working knowledge of computer-based technology
Bilingual in English and Spanish
Benefits
Medical and Dental plans
Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
Paid life insurance
Short- and long-term disability coverage
Employee Wellness programs
Flexible Spending Accounts
Health Savings Accounts
11 paid holidays per year plus generous vacation and sick leave
Flexible work schedule options and remote-work options
Career advancement opportunities throughout the State system
Some positions may qualify for the Public Service Loan Forgiveness Program.
Company
State of Colorado
Serve the needs of the State of Colorado through a number of subdivisions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeanni Stefanik
Chief Financial Officer
Alan Salazar
Chief Strategy Officer for Colorado Governor John Hickenlooper
Recent News
The Business Times
2025-05-07
2025-03-14
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