Aliz Hotel Times Square · 7 hours ago
Assistant Front Office Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
1+ years expAliz Hotel Times Square is seeking an Assistant Front Office Manager to assist in overseeing front office operations and supervising staff. The role involves ensuring guest satisfaction, monitoring financial operations, and maintaining compliance with hotel standards.
Hospitality
Responsibilities
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
Review, submit for approval, and order capital budget items as required
Review correspondence from guests and incident logs; direct staff according to information obtained
Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management
Qualification
Required
1 to 3 years hospitality related experience, including front desk operations experience
Preferred
Associate or Bachelor's degree preferred
Company
Aliz Hotel Times Square
Hotel in Midtown NYC Whether you’re visiting Manhattan for work, play, or something in between, Aliz Hotel is a stylish base for your urban adventures and one of the finest Times Square hotels.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase