Nsight · 17 hours ago
IT DESKTOP SUPPORT TECHNICIAN II - Green Bay, WI
Green Bay, WI
Full-time
Hybrid
Mid Level
3+ years expNsight is a telecommunications services provider offering wireless and fiber-based services to residential and business customers. They are seeking an IT Desktop Support Technician II who will provide second-level support and maintenance for the organization's desktop computing environment, including hardware installation, troubleshooting, and project coordination.
Information TechnologyTelecommunications
Responsibilities
Must learn to think of the customer as the most important part of the job
Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior
Promotes a professional help desk image and sells the value of the help desk
Provides back-up support as needed to the IT Help Desk
Involved in on - call rotation
Creates detailed end-user documentation, including knowledge tips on the use of IT software and systems
Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment
Also communicates scheduled downtime or anything that affects the computing environment
Keeps customers informed of progress on problems that cannot be resolved on first call
Ensures appropriate management is informed of problems that are impacting groups of users
Ensures all help desk calls or email requests are logged in Service Management system and updates them
Troubleshoots perceived hardware and software problems; escalating to third-level support and various vendors when appropriate
Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows operating system, Standard Desktop, Remote Access, Hardware Diagnostics
Investigates causes, tests solutions, and puts solutions in place to reduce calls to the help desk
Strives to identify and address the root cause of a problem, not simply address the symptoms and works to eliminate recurring problems
Promotes effective use of technology
Serves as escalation resource to analyze and resolve support issues
Watches for trends that indicate potential problems; providing proactive solutions when appropriate
Creates detailed technical documentation for software and hardware the IT department supports
This documentation is used to cross-train and mentor new personnel
Reviews upcoming changes with the goal of knowing what is going into production and what could cause problems
Identify current operational process inefficiencies and provide recommendations for improvement
Setup and maintain all corporate workstations and other endpoints
Appropriately updates usage of hardware and software assets
Install hardware components, including but not limited to, video cards, network interface cards, and cabling
Takes the lead in major projects and other initiatives that fall under Desktop’s area
Tracks progress, delegates work to other team members, provides status updates
Communicates with key stakeholders and brings up concerns before deadlines are missed
Keeps current on all the technology used in the environment supported
Provides training to customers to provide understanding of technology
Supports various local community and marketing events, with their technology needs, e.g. marathons, celebration events, new store openings, etc
Performs additional related duties as requested or required
Qualification
Required
Associate's degree or equivalent experience required
Three to seven years of experience supporting a LAN/WAN environment with 250+ workstations
Strong experience with Windows operating systems, Microsoft Office, and associated productivity applications
Hands-on experience with Microsoft Intune (Endpoint Manager) for device compliance, configuration profiles, and application deployment
Experience supporting Windows Autopilot for zero-touch or user-driven device provisioning
Experience configuring and maintaining Windows Kiosk and shared-device environments
Familiarity with application packaging, deployment, and automation tools, such as Patch My PC, including application updates and third-party patching
Experience troubleshooting hardware, operating system, and application issues in an enterprise environment
Valid Driver's License required
Preferred
Bachelor's degree (B.A./B.S.) preferred
Certifications: CompTIA A+, Microsoft certifications (e.g., Modern Desktop Administrator), or equivalent technical certifications are desired
Company
Nsight
Nsight has roots in providing quality local telephone service through Northeast Telephone Company which date back to 1910.
501-1000 employees
H1B Sponsorship
Nsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (2)
2022 (1)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2019-01-01Undisclosed
Leadership Team
Jim Lienau
VP engineering and CTO
Recent News
PR Newswire
2025-05-04
Company data provided by crunchbase