Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina · 23 hours ago
Front Office Manager
Cambridge, MD
Full-time
Onsite
Mid LevelHyatt Regency Chesapeake Bay Golf Resort, Spa & Marina is a AAA Four Diamond-rated resort in Cambridge, MD, offering exceptional amenities and event spaces. The Front Office Manager will oversee daily operations, ensuring seamless guest experiences and maintaining high customer satisfaction through effective management and leadership of front desk staff.
Hospitality
Hiring Manager
Jason C.
Responsibilities
Oversee daily front office operations
Ensuring seamless guest experiences
Maintaining high customer satisfaction
Managing front desk staff
Resolving guest inquiries
Implementing effective communication strategies
Upholding company service standards
Managing administrative tasks
Ensuring the efficiency of office procedures
Providing leadership to the team to deliver an exceptional guest experience
Qualification
Required
Proficiency in Office Administration and familiarity with front office operations
Demonstrated expertise in Customer Satisfaction and superior Customer Service skills
Strong Communication skills to effectively interact with guests, staff, and stakeholders
Experience in managing, motivating, and leading a team
Ability to handle challenging situations with professionalism and provide solutions
Preferred
Prior experience in a hospitality or hotel management role is preferred
Bachelor's degree in Hospitality Management or related field is a plus
Company
Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina
Our AAA Four Diamond resort offers limitless options for your gathering, with more than 37,000 square feet of indoor space and 85,000 square feet of outdoor space.
Cambridge, Maryland
501-1,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase