GitLab · 5 days ago
Senior Professional Services, Technical Architect - FDE - US Remote
United States
Full-time
Remote
Senior Level
$144K/yr - $310K/yrGitLab is an open-core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations. The Senior Professional Services Technical Architect will work directly with strategic enterprise customers to design, deploy, and optimize GitLab's Duo Agent Platform, leading complex implementations and collaborating with various teams to ensure secure and scalable solutions.
Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS
Responsibilities
Lead complex, multi-phase DAP (Duo Agent Platform) implementations for strategic enterprise accounts, owning delivery from initial discovery through post-production optimization
Architect enterprise-scale DAP deployments, including self-managed installations, AI Gateway configuration, and self-hosted model integrations for customers with advanced security and compliance needs
Design and implement advanced MCP (Model Context Protocol) integrations that connect DAP with customer systems such as Jira, ServiceNow, Confluence, and custom internal tools
Contribute high-value, reusable Custom Agents and Flows back to GitLab that become reference solutions adopted by multiple customers and Professional Services teams
Develop reference architectures, deployment patterns, and implementation methodologies that accelerate DAP delivery and improve consistency across customer engagements
Mentor Intermediate Technical Architects and other Forward Deployed Engineers on advanced DAP patterns, complex troubleshooting, and effective customer engagement strategies
Lead technical discovery and architecture sessions with senior customer stakeholders to identify high-impact AI transformation opportunities and define scalable rollout strategies
Collaborate closely with Product, Engineering, and Sales to provide structured field feedback, influence the DAP roadmap, and represent DAP capabilities in executive briefings and industry events
Qualification
Required
Experience working embedded with customers in technical, customer-facing roles (for example, software engineering with consulting experience, solutions engineering, or professional services delivery)
Production experience with large language model (LLM) applications, including prompt engineering, agent development, and evaluation frameworks
Experience architecting and deploying AI or machine learning solutions in enterprise environments
Demonstrated ability to lead complex technical implementations independently, from discovery and design through deployment and post-production optimization
Track record of contributing reusable technical assets (for example documentation, code, reference architectures, or frameworks) that benefit teams beyond a single project
Experience mentoring and guiding junior or intermediate engineers, including coaching on advanced patterns and complex troubleshooting
Strong stakeholder management and communication skills, with the ability to translate complex technical concepts for diverse audiences from individual contributors to director and vice president level executives
Additional experience in security-conscious or regulated industries, and familiarity with GitLab's platform, CI/CD pipelines, and DevSecOps practices
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Company
GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$413.5MKey Investors
Goldman Sachs,ICONIQ GrowthICONIQ GrowthGoogle Ventures
2021-10-14IPO
2019-09-17Series E· $268M
2018-09-19Series D· $100M
Leadership Team
Bill Staples
Chief Executive Officer
Sytse Sijbrandij
Co-founder and Executive Chair
Recent News
2026-01-24
2026-01-23
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