GoEngineer · 16 hours ago
Administrative Assistant – Sales Division
Ann Arbor, MI
Full-time
Onsite
New Grad, Entry LevelGoEngineer is a provider of innovative design platforms and engineering software. They are seeking a motivated Administrative Assistant to provide operational support to the Subscription Renewal Team, focusing on customer inquiries, renewal processes, and maintaining accurate records.
3D PrintingProduct Design
Responsibilities
Partner closely with the Subscription Renewals Team to support customer inquiries and renewal-related needs
Prepare, review, and update renewal letters, quotes, and notifications with accuracy and attention to detail
Proactively contact customers to confirm receipt of renewal notices and ensure clear, timely communication
Audit renewal quotes to ensure pricing, terms, and details are correct prior to processing
Process customer payments and submit orders to Order Management efficiently and accurately
Maintain accurate and up-to-date customer, product, and sales information within the CRM system
Assist with tracking renewal activity and supporting the team in meeting monthly, quarterly, and annual goals
Identify opportunities to improve processes and contribute to a smooth, positive customer renewal experience
Qualification
Required
Exceptional team player who enjoys assisting where needed and finding ways to help
Excellent interpersonal and customer service skills with the ability to handle objections and facilitate escalations
Ability to be self-motivated, proactive, detail oriented, and adaptable
Strong organizational skills
Ambition to look for opportunities to expand the scope of the role and take on new projects
High school diploma or equivalent; bachelor's degree preferred
Proven customer service or support experience, preferably in a subscription service or similar industry
Excellent verbal and written communication skills
Strong problem-solving and critical-thinking abilities
Empathetic and patient, with a passion for delivering top-notch customer service
Ability to multitask and work efficiently in a fast-paced environment
Proficiency with customer relationship management (CRM) software and support tools
Strong organizational skills and attention to detail
Preferred
Bachelor's degree preferred
Benefits
Participation in GoEngineer's PTO program from day one of employment.
401(k) Plan that includes up to a 6% company match, 100% vested day one.
Choice of Traditional PPO or High-Deductible Medical plans, and corresponding FSA or HSA accounts.
Generous HSA Contribution with participation in the High-Deductible Health Plan.
Employer paid Life Insurance policy; optional Supplemental Life available.
Employer paid Short-Term and Long-Term Disability Benefits.
Dental, Vision, and other Ancillary benefits.
Company
GoEngineer
GoEngineer is a customer driven company with experience delivering the right technology for product design.
Founded in 1988
501-1000 employees
H1B Sponsorship
GoEngineer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-13Acquired
Leadership Team
J
Jeremy Young
CFO
Recent News
2025-03-04
EIN Presswire
2025-01-14
Company data provided by crunchbase