Selective Insurance · 7 hours ago
Billing Services Technician
Branchville, NJ
Full-time
Onsite
Entry Level
1+ years expSelective Insurance is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance. The Billing Services Technician is responsible for managing agency billed receivables, processing payments, and handling customer inquiries related to billing and payment issues in compliance with legal and regulatory requirements.
FinanceFinancial ServicesInsurance
Responsibilities
Manage assignment of accounts for P&C agency billed accounts with low and medium complexity. Agency Billed accounts will have few items that require reconciliation between the policy premium and agency payments and a small number of past dues. This requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems
Review and process billing transactions on related work items to ensure accurate invoicing while supporting receivable management
Process payments on P&C transactions and process exception items timely and accurately. This requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems
Processes return payments from Lockbox or credit card. Manage exception processing for automatic payment withdrawals and agency payment enrollments
Meet or exceed customer and agent expectations for service quality by responding to internal and external customer inquiries promptly and completely. This requires a thorough knowledge of company operations, billing and payment systems and an understanding of source/underwriting systems. Conduct appropriate follow-up to maintain or correct account/policy based on level of authority. Communicate resolution to all appropriate parties
Ability to manage, create and format simple reports in Excel
Participate in automation enhancements or workflow improvements. Participation may include suggestions for system enhancements, testing, or any improvement that is essential to the success of Billing Services initiatives
Foster positive relationships with agents and outside Selective personnel to effectively communicate billing and payment issues to these groups. Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service
Participate in insurance education and skill development programs as needed
Qualification
Required
Strong adherence to detail and accuracy
Strong customer service skills and results oriented
Strong communication (verbal and written) and negotiation skills
Ability to work independently and solve problems
Ability to handle a high volume of work
High school diploma or equivalent required
1-3 years record or bookkeeping
1-3 years customer service or related experience
Proficient in MS Office Software (Excel, Word, Outlook, etc.)
Preferred
Experience with insurance products and/or premium development recommended
Benefits
Comprehensive health care plans
Retirement savings plan with company match
Discounted Employee Stock Purchase Program
Tuition assistance and reimbursement programs
20 days of paid time off
Company
Selective Insurance
At Selective, we maintain a commitment to provide unique insurance solutions that help keep the families and businesses of our communities protected.
1001-5000 employees
H1B Sponsorship
Selective Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (32)
2023 (43)
2022 (30)
2021 (29)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-02-25Post Ipo Debt· $400M
1978-01-13IPO
Leadership Team
John Marchioni
President and CEO
Patrick S. Brennan
Chief Financial Officer
Recent News
Business Wire
2026-02-03
2025-12-09
Company data provided by crunchbase