IDEX Corporation · 5 hours ago
Customer Success Manager
Pittsburgh, PA
Full-time
Hybrid
Mid LevelIDEX Corporation is a global leader in providing diverse business opportunities across various sectors. They are seeking a Customer Success Manager to focus on technical account management, customer onboarding, and ensuring long-term customer success with their software solutions.
ManufacturingMedical
Responsibilities
Own technical account management for assigned customers
Manage and execute all customer trainings, with full accountability for successful outcomes
Deliver software deployments and advanced workflow training, both remotely and onsite
Serve as the primary point of contact for customers experiencing software or deployment issues
Maintain accurate and up-to-date training and deployment status in Zendesk
Meet defined training timelines and milestone goals for each customer engagement
Collaborate closely with Sales and Administrative teams on key accounts
Provide user training in both virtual and in-person environments
Participate in the service leads group to support service strategy and continuous improvement
Train and mentor internal service team members
Provide direct support to WinCan’s dealer channel as needed
Qualification
Required
Excellent written and verbal communication skills
Strong customer service mindset with a solutions-oriented, problem-solving approach
Experience with or familiarity in CCTV inspection technology
Ability to work efficiently in a fast-paced, customer-facing environment
Demonstrated leadership, teamwork, and cross-functional collaboration skills
Highly organized with proven project and task planning capabilities
Dependable, self-motivated, and accountable
Ability to quickly learn and adapt to new technologies
Familiarity with both field and office use of CCTV inspection software
Ability and willingness to travel to customer locations as required
Company
IDEX Corporation
With about 9,000 employees across the globe, IDEX (NYSE: IEX) designs and manufactures products that are vital to the advances of modern life and help IDEX live its purpose – Trusted Solutions, Improving Lives.
Founded in 1987
5001-10000 employees
H1B Sponsorship
IDEX Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (4)
2022 (3)
2021 (5)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-08-07Post Ipo Debt· $500M
1989-06-02IPO
Leadership Team
Eric Ashleman
Chief Executive Officer & President
Allison Lausas
Vice President and Chief Accounting Officer
Recent News
MarketScreener
2025-12-05
2025-12-05
Business Wire
2025-10-30
Company data provided by crunchbase