Vizcom · 13 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$120K/yr - $160K/yr
3+ years expVizcom is reimagining how physical products are designed by fusing AI with human creativity. As a Customer Success Manager, you will lead relationships with enterprise and high-growth design organizations, ensuring they achieve transformative outcomes with Vizcom.
Design
Responsibilities
Own relationships with enterprise and growth customers—driving adoption, expansion, and long-term retention
Guide onboarding and change management across multi-team or global rollouts, ensuring Vizcom integrates seamlessly into existing workflows
Partner with design, product, and engineering leaders to identify goals, track outcomes, and build success stories that demonstrate business and creative value
Monitor account health and usage data to identify trends, risks, and opportunities for deeper engagement
Lead renewal and expansion conversations in partnership with Sales, positioning Vizcom as an essential creative infrastructure tool
Develop scalable success frameworks—documenting best practices, playbooks, and training programs to accelerate adoption
Represent the voice of the customer internally, advocating for new features, integrations, and experiences that drive creative impact
Collaborate with SMB customers who are early in their Vizcom journey, helping them build strong foundations for success
Qualification
Required
3 - 5 years of experience in Customer Success, Account Management, or Enterprise Partnerships at a SaaS company—ideally in design, creative tech, or AI
Proven success managing and growing enterprise accounts with multiple stakeholders and business units
Strong business acumen—you can connect creative adoption to tangible business outcomes and ROI
A strategic yet hands-on mindset: you can design a success plan for a global design org and also jump into onboarding calls when needed
Excellent communication, facilitation, and storytelling skills—able to engage executives and creatives alike
A deep curiosity for design innovation and a genuine passion for empowering teams through creativity and technology
Preferred
Familiarity with creative software workflows (ex. Adobe Creative Cloud, Figma, Procreate) or design processes is a plus
Experience using success tools such as Vitally or Salesforce to manage accounts and track health metrics
Benefits
100% employer sponsored medical care for employees, 25% towards dependents
Dental, VIsion and Mental Health Care
Equity
Flexible PTO
401(k) with payroll match
Generous annual Learning & Development allowance
Paid parental leave
One-time home office setup for all remote employees
Weekly catered lunch at Headquarters
Company
Vizcom
Building tools that shorten the distance between having ideas and bringing them to life. https://linktr.ee/vizcom_
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase