Mercantile Bank · 12 hours ago
HCM (Human Capital Management) Support Specialist
Wyoming,MI,US
Full-time
Hybrid
Mid Level
3+ years expMercantile Bank is dedicated to delivering financial solutions that empower individuals and businesses. The HCM Support Specialist role involves providing high-quality customer service and serving as a subject matter expert for Human Capital Management services clients, ensuring accurate and timely payroll support and resolving client inquiries.
BankingFinancial ServicesLendingMobile Apps
Responsibilities
Serve as a subject matter expert in handling routine client requests for Human Capital Management and related payroll questions and products
Resolve routine customer concerns and perform customer service and support activities including contacting and assisting clients in the process of obtaining all information needed for accurate and timely payroll processing
Understand automated time and attendance, benefits, human resource knowledge in subject matter and technology
Maintain client specific procedures for accurate and timely processing of payroll and ensure that only authorized individuals and information is obtained for changes requested
Verification of accuracy and completeness including maintenance changes of employee records, computing wage and overtime payments, calculating and recording payroll deductions, calculating tax expense and withholding, preparation of payroll reports, advices, pay cards and live checks. Reconciliation of reports and interfaces to retirement plan providers, general ledger systems, and third-party payments such as child support orders, levies, garnishments, etc
Document and update procedures, preparing special reports and basic client database changes
Provide consultation and help answer questions supporting less-experienced specialists on the team
Working knowledge of wage and hour laws, taxation, payroll, human resource and benefits, bank systems, Human Capital Management software and systems. Understand proper taxation of employer paid benefits, wage payments, deduction types, and federal/state/local taxation in multi-jurisdictions, garnishment calculations and compliance
Works closely with other areas of the Bank to ensure accurate reporting
Qualification
Required
High School Diploma or GED
Ability to analyze problems through effective customer interaction and communication
Organizational skills including the ability to multi-task while remaining accurate, set priorities, and follow up in a timely manner
Ability to collaborate and work in a team environment as well as work independently and make sound decisions
Proficiency in Microsoft Word, Excel, and Outlook
High attention to detail, naturally curious, and solutions focused
Ability to deal sensitively with confidential material
Preferred
3-5 years business or customer service experience, with at least 2 years of experience using payroll systems preferred
Working knowledge of HR processes, systems and procedures preferred, but not required
FPC/CPP preferred
PHR/SPHR preferred
Multi state payroll or equivalent in areas of Payroll, Human Resources, Benefits Administration, Accounting, Financial Institution, Application Support or other relevant work experience preferred
Benefits
Multiple medical, dental, and vision plans to choose from
Flexible Spending Accounts (FSA)
Paid Time Off: 3 weeks paid vacation, sick time to care of yourself and your family, 10 paid holidays and a Giving Day to do work that you are passionate about in your community.
Company Paid Life Insurance of 3 times your annual salary.
Employee Assistance Program (EAP)
Adoption and IVF Assistance
Fitness Equipment Purchase Plan
401(k) match at 100% up to the first 5% of your contribution
Employee Stock Purchase Plan
529 College Savings Plans
Discounted bank services
Legal protection
Tuition Reimbursement
Exceptional training, and development opportunities tailored to your career interests and goals.
Company
Mercantile Bank
Mercantile Bank of Michigan was founded in 1997 by Directors and Bankers who firmly believe that customers, employees, and the communities they live in, are best served by financial institutions with local roots.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$90MKey Investors
U.S. Bancorp
2025-12-24Post Ipo Debt
2022-01-14Post Ipo Debt· $15M
2021-12-15Post Ipo Debt· $75M
Leadership Team
Michael Price
CEO
Chuck Christmas
EVP - Chief Financial Officer
Recent News
2026-01-20
Company data provided by crunchbase