Otsuka America, Inc. · 9 hours ago
Senior Manager, Product Lead - ServiceNow
Princeton, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $224K/yr
8+ years expOtsuka is a pharmaceutical company seeking a Senior Manager, Platform Product Lead to oversee the ServiceNow platform. This role involves managing platform strategy, execution, and delivery while ensuring alignment with business objectives and stakeholder needs.
Consumer GoodsDietary SupplementsPharmaceutical
Responsibilities
Define and execute the roadmap for responsible product, ensuring alignment with business objectives and industry standards
Evaluate emerging technologies and recommend enhancements to improve efficiency and user experience
Ensure solutions being planned, take global needs into accounts, are architecturally flexible to extend to related business areas, and are not overly complex
Designs solutions that are maintainable and supportable
Lead end-to-end delivery of enhancements/projects, including upgrades, integrations, and new capability rollouts
Ensure solutions are architecturally sound, compliant, and scalable for global operations
Drive Agile and DevOps practices for faster, quality delivery
Oversee performance, incident management, and continuous improvement initiatives
Implement best practices for system configuration, data integrity, and process automation
Act as the primary liaison between business units (Finance, Procurement, Supply Chain) and technical teams
Communicate platform updates, KPIs, and value realization to senior leadership
Manage relationships with SAP and Ariba vendors and service providers
Ensure compliance with regulatory requirements and mitigate risks related to data security and system reliability
Qualification
Required
Minimum of years 8+ years of experience providing solutions for business, developing and implementing products across global platforms, with 3+ years of experience in Life Sciences
Working knowledge of key processes within the relevant business area and various regulations governing the pharmaceutical industry
Demonstrated solid presentation skills with the ability to influence and drive action including ability to effectively interface with all senior level functional area colleagues
Demonstrated solid interpersonal skill and proven high emotional quotient focused on issues & problem management
Experience working with offshore based technical teams
Functional and technical understanding of products within ones domain
Experience in delivering solutions using Agile methodologies, Project Management, IT SDLC and DevOps framework
Experience in Operational Excellence - including but not limited to Continuous Improvement and Project and/ or Technical Management
Hands-on experience in applying architectural principles, methods, and tools to business challenges
Up to 10% travel is required, based upon business needs
Minimum of a Bachelor's degree; preferably, a degree in Computer Science, Engineering, or adjacent fields. Advanced degree in in sciences, business administration, or pharmaceuticals is optimal
Benefits
Comprehensive medical, dental, vision, prescription drug coverage
Company provided basic life
Accidental death & dismemberment
Short-term and long-term disability insurance
Tuition reimbursement
Student loan assistance
A generous 401(k) match
Flexible time off
Paid holidays
Paid leave programs
Other company provided benefits
Company
Otsuka America, Inc.
For almost 100 years, Otsuka has been committed to creating innovative treatments that enhance and promote better health and overall well-being.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
T
Tatsuo Higuchi
CEO
L
Les Hine
Strategic Advisor
Recent News
DelveInsight Business Research LLP
2025-04-29
2025-02-16
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