Lowe's Companies, Inc. · 1 week ago
Remote Monitoring Supervisor - Night Shift
United States
Full-time
Remote
Senior Level
5+ years expLowe's Companies, Inc. is seeking a Remote Monitoring Supervisor to coordinate the Remote Monitoring Team and ensure the safety and security of stores through remote monitoring. The role involves supervising the team, managing alert responses, and collaborating with various stakeholders to address incidents and maintain operational efficiency.
HardwareHome RenovationManufacturing
Responsibilities
Supervise assigned Remote Monitoring Team to ensure all aspects of remote monitoring are always being properly executed
Coordinate work schedules for assigned Remote Monitoring Specialists to ensure proper team coverage (including holidays and un-filled shifts)
Maintains working knowledge of all security guard post orders
Provides additional support to Remote Monitoring Team when necessary
Reprioritizes Remote Monitoring Team efforts based on alerts and severity
Assist with reverse-investigations of alerts when needed
Escalate alerts to local Law Enforcement when necessary
Ensure proper guidelines for alert interactions are being followed by assigned Remote Monitoring Team
Facilitate proper alert notifications to applicable parties via email
Review alarm response times to ensure key performance indicators are being met
Perform visual verification of alarms for alarm company using in-store CCTV when needed
Review alarm responses and incident notes for training opportunities
Communicate technology issues and/or opportunities for resolution
Assist with visual verification of store preparation prior to major incidents (civil unrest, severe weather, etc.)
Review and communicate store conditions following major incidents (civil unrest, severe weather, etc.)
Collaborate with GSOC on all major incidents (civil unrest, burglaries, active shooter, etc.)
Assist with field efforts being executed overnight (i.e. sting operations, ORC activity, etc.)
Perform “hot spot” monitoring for stores when requested and provide summarized report of findings
Ensure assigned Remote Monitoring Specialists completed assigned training as needed
Conduct on-boarding training with assigned Remote Monitoring Specialists
Maintain up-to-date knowledge of all safety and security policies and cascade any update or changes to assigned Remote Monitoring Team
Recognize trends in overnight activity and collaborate with respective store/field teams to develop cases
Identify opportunities with systems, policies & procedures, etc. and escalate as needed
Cascade information from Director of Asset Protection Operations and Physical Security Manager to assigned Remote Monitoring Team as needed
Assist with facilitating 3rd party security / Fire Watch coverage when necessary
Qualification
Required
Bachelor's degree or equivalent years of experience in lieu of education requirement, if applicable
5 years Retail or professional environment in LP
5 years Multi-store big-box retail experience
Experience with managing teams in a fast-paced, ever-changing environment
Preferred
LPC/LPQ qualification
Experience working closely with cross-functional teams
Demonstrated experience detailed report-writing
Experience conducting quality reviews/audits
Experience in using physical security systems (CCTV, EAS, etc.)
Completion of a certified training program (Wicklander-Zulawski or Reed training)
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
H1B Sponsorship
Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (389)
2024 (310)
2023 (388)
2022 (357)
2021 (242)
2020 (394)
Funding
Current Stage
Public CompanyTotal Funding
$22B2025-09-30Post Ipo Debt· $5B
2025-08-20Post Ipo Debt· $9B
2023-03-28Post Ipo Debt· $3B
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
2026-01-22
2026-01-21
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