Ursus, Inc. · 1 month ago
Python Engineer - AI, Customer Claims & Support
Fremont, CA
Full-time
Onsite
Mid Level
$65/hr - $72/hrUrsus, Inc. is seeking a Software Engineer proficient in Python and AI technologies to work on building advanced AI agents for customer support applications. The role involves collaborating with various teams to develop and integrate AI solutions that enhance user experiences and streamline processes.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Design and build secure, intuitive, and efficient AI agents across multiple modalities (e.g., voice, text, or multi-modal interfaces), integrating them seamlessly into our ecosystem for tasks like real-time query handling and automated workflows
Quickly grasp new concepts in AI, such as developing diverse agent interfaces, and apply your knowledge to integrate with knowledge bases and transactional systems using Retrieval-Augmented Generation (RAG) techniques
Push your first pull request (PR) with your own code to our AI platform in your first week
Form data contracts (e.g., using protobuf or APIs) with partner teams for the pragmatic implementation of scalable AI features, designed in concert with engineering, product, and design teams
Own a portion of the AI agent codebase, focusing on quality, performance, and cross-modality integration; write documentation, review code from team members, and ensure robust handling of edge cases like variable input types or high-latency RAG queries
Focus on keeping processes, code, and tooling as safe, fast, and reliable as our AI systems; elevate standards across teams to enhance work experiences while delivering value to users
Use first principles thinking to continually optimize AI processes and practices, such as refining RAG pipelines for faster retrieval and better accuracy, ultimately providing superior experiences for customers and accelerating sustainable energy transitions
Qualification
Required
Having experience in shipping secure, scalable AI applications, with a focus on agent-based systems across modalities (e.g., voice integration using libraries like liveKit, various STT & TTS providers, text-based agents, or multi-modal setups)
Sound knowledge and hands-on experience with Python for AI development, including building and integrating RAG systems (e.g., using LangChain, FAISS, or Pinecone for knowledge base retrieval)
Excellent knowledge of modern programming languages and AI tools (Python, TypeScript, etc.), with experience in creating RAG pipelines, integrating with transactional systems (e.g., databases like PostgreSQL or APIs for real-time data), and handling diverse data processing needs
Passion for our mission of accelerating the world's transition to sustainable energy, with a drive to innovate in AI for real-world impact
Preferred
Professional or personal experience building products in domains like AI agents, natural language processing (NLP), voice assistants, knowledge management systems, or multi-modal AI is a plus
Benefits
Medical
Dental
Vision
Commuter
401K benefits with company matching
Company
Ursus, Inc.
Ursus, Inc., has been recognized by Staffing Industry Analysts (SIA) for four consecutive years as the fastest-growing technical and creative staffing firm in the United States.
Founded in 2015
201-500 employees
H1B Sponsorship
Ursus, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.45M2017-12-20Angel· $0.1M
2016-01-14Angel· $0.35M
Leadership Team
Jon Beck
Founder & CEO
Company data provided by crunchbase