On Top Roofing · 5 hours ago
Collections Specialist
Centerville, UT
Full-time
Onsite
Entry, Mid LevelOn Top Roofing is seeking a Collections Specialist to join their Finance/Accounting team. The role involves managing the accounts receivable collection process, maintaining client relationships, and ensuring compliance with construction-specific billing cycles and regulations.
Construction
Responsibilities
Monitor customer account balances and aging reports daily and weekly to identify and prioritize delinquent accounts across multiple locations
Initiate timely contact with commercial clients, contractors, and residential customers via phone, email, and written correspondence to follow up on overdue invoices and secure payment
Negotiate and document payment plans or alternative arrangements while adhering to company policies and legal regulations
Process customer payments and reconcile customer accounts, ensuring accurate application of funds
Investigate and resolve payment discrepancies, billing disputes, and short-pays promptly and professionally
Demonstrate familiarity with construction-specific billing documents, such as AIA G702/G703 Applications for Payment and Schedule of Values
Understand and manage collection issues related to retainage (or "holdback") on commercial projects
Execute collection efforts in compliance with federal and state debt collection laws, with preferred knowledge of Mechanic's Lien and Bond Claim procedures relevant to the construction industry
Coordinate with Project Managers, Estimators, and Sales teams across various locations to clarify project status and contract terms to support collection efforts
Maintain accurate, detailed, and up-to-date records of all collection activity, payment arrangements, and customer communications within the company’s accounting and CRM systems ([e.g., Sage Intacct, AccuLynx, etc.])
Prepare and present weekly/monthly Accounts Receivable and Collections status reports, detailing aging breakdown, Days Sales Outstanding (DSO), and high-risk accounts
Recommend accounts for escalation to management, legal counsel, or third-party collection agencies when internal efforts are exhausted, ensuring all necessary documentation is in place
Contribute to the continuous improvement of collections processes and policies to enhance efficiency and cash flow
Qualification
Required
Proven track record in commercial collections
Strong understanding of the unique billing and payment cycles associated with construction contracts, including lien laws and retainage
Professional, persistent approach to debt recovery while preserving positive client and customer relationships
Monitor customer account balances and aging reports daily and weekly to identify and prioritize delinquent accounts across multiple locations
Initiate timely contact with commercial clients, contractors, and residential customers via phone, email, and written correspondence to follow up on overdue invoices and secure payment
Negotiate and document payment plans or alternative arrangements while adhering to company policies and legal regulations
Process customer payments and reconcile customer accounts, ensuring accurate application of funds
Investigate and resolve payment discrepancies, billing disputes, and short-pays promptly and professionally
Demonstrate familiarity with construction-specific billing documents, such as AIA G702/G703 Applications for Payment and Schedule of Values
Understand and manage collection issues related to retainage (or 'holdback') on commercial projects
Execute collection efforts in compliance with federal and state debt collection laws
Coordinate with Project Managers, Estimators, and Sales teams across various locations to clarify project status and contract terms to support collection efforts
Maintain accurate, detailed, and up-to-date records of all collection activity, payment arrangements, and customer communications within the company's accounting and CRM systems
Prepare and present weekly/monthly Accounts Receivable and Collections status reports, detailing aging breakdown, Days Sales Outstanding (DSO), and high-risk accounts
Recommend accounts for escalation to management, legal counsel, or third-party collection agencies when internal efforts are exhausted
Contribute to the continuous improvement of collections processes and policies to enhance efficiency and cash flow
Preferred
Experience within the construction or roofing industry
Preferred knowledge of Mechanic's Lien and Bond Claim procedures relevant to the construction industry
Company
On Top Roofing
On Top Roofing is Utah's Premier residential roofing and commercial roofing company specializing in metal roofing, asphalt roofing, and flat roofing since 2000.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase